Operations Specialist – TS​/SCI Clearance | Virginia , VA

Operations Specialist – Top Secret Clearance | Virginia Beach, VA

Cambridge International Systems, Inc.

• Member of a 24/7 support team responsible for overseeing daily operations.
• Work within a rotating watch schedule to ensure project deliverables.
• Monitor and maintain mission and support systems (e.g., generators, HVAC) and use technical tools to resolve issues promptly.
• Oversee IT mission equipment, including servers, clients, routers, switches, and telecommunications cabling.
• Provide basic troubleshooting and act as escalation manager liaison between operations and support elements for rapid restoration.
• Deliver timely updates to customers, senior leadership, and the Program Manager for situational awareness.
• Conduct pass‑down briefings, maintain logs, and present to incoming watch teams; train and mentor junior watch standers.
• Prepare and update operations procedures, initiating ongoing revisions as needed.
• Facilitate routine project status meetings with government project managers and company teams, identifying challenges and proposing solutions.
• Create document deliverables such as Standard Operating Procedures, System Assessments, and Project Status Reports for government submission.
• Instruct personnel on equipment operations, maintenance methods, safe work practices, and administer apprenticeship programs.
• Ensure project deadlines are met and tasks remain within scope.
• Assist in operations and maintenance across an organization, branch, plant, or department, performing complex technical work and directing others.
• Provide frontline and high‑level IT hardware, software, and network support to internal and external clients.
• Respond to technical assistance requests, troubleshoot hardware, software, and network issues, and escalate unresolved problems.
• Support core business applications, virtual environments, firewalls, and networking.
• Plan, design, configure, and implement IT hardware and software systems, and monitor and maintain physical and virtual servers, appliances, and applications.

• Minimum high school diploma and at least four (4) years of experience working in a team environment.
• Current and active DoD Top Secret security clearance with the ability to obtain TS/SCI.
• Proficiency with modern IT tools and infrastructure technologies.

• Experience acting as an escalation manager liaison between operations and support elements.
• Strong initiative, ability to work within a team, and keep management informed of shifting priorities and challenges.
• Well organized and detail‑oriented.
• Ability to follow Standard Operating Procedures (SOP).
• Willingness and ability to work shifts, overtime, holidays, and weekends as required.
• Capability to establish confidence and credibility with managers and senior-level leaders and foster open communications within teams.
• Experience working effectively in diverse environments, including civilians, military, and contractors.
• Ability to handle multiple issues and assignments concurrently, using judgment and initiative.
• Develop solutions to routine technical problems of limited scope following detailed instructions.

• Some overnight stays possible.

• Prolonged sitting and/or standing, including desk‑based computer work.
• Occasional extended work hours, including evenings or weekends, as needed.
• Work performed in a secure facility where personal electronic devices (including Bluetooth‑ or Wi‑Fi‑enabled devices) may be restricted.
• Physical activities may include bending, lifting, carrying, pushing, and pulling materials, consistent with established one‑person lift guidelines.
• Use of tools and equipment as required for the role.
• Communication with team members, customers, and stakeholders through verbal and written methods.
• Ability to manage competing priorities, work under deadlines, and maintain attention to detail.
• Interaction with others in dynamic environments, including situations requiring problem‑solving and conflict resolution.
• Compliance with vaccination and medical requirements for TDY/OCONUS roles as per Vaccine Recommendations by AOR | Health.mil.