IT Help Desk

Responsibilities

Serving as the frontline resource for technical support, you will assist employees across the office and construction sites to keep operations running smoothly. Your responsibilities include diagnosing and resolving hardware, software, and network issues in alignment with company policy and DoD cybersecurity requirements. You will manage the support ticket queue, deploy and maintain IT equipment, assist with onboarding new team members, and coordinate technology setups at both office and field locations while working alongside internal IT staff, project teams, and vendors to keep our technology infrastructure secure and dependable.

Pay: $29.00-$35.00 per hour DOE

Benefits:
Medical, Dental, Vision, 401K with match

• High school diploma or equivalent required
• At least three years of practical experience providing end-user support, including diagnosing hardware/software issues and managing IT devices in a professional environment
• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft credentials are strongly preferred
• Experience supporting users in construction, engineering, or design-related industries is a plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, veteran status, or any other basis or status protected by federal, state, or local law or ordinance or regulation.