Epic Scheduling Optimization Specialist

Overview

Sentara Health seeks an EPIC Scheduling Optimization Specialist to develop, maintain, optimize, and govern provider, resource, and departmental scheduling tools within the Epic platform, ensuring consistency, accuracy, and operational alignment across all departments.

Virginia Beach, VA

First (Days)

• Build, maintain, and troubleshoot Epic scheduling templates, visit types, modifiers, and decision trees.
• Support daily Epic scheduling configuration needs across ambulatory departments.
• Collaborate with clinical and operational leaders to align scheduling strategies and resolve build issues.
• Fulfill template and decision tree requests while educating users on best practices.
• Analyze scheduling data to identify trends, root causes, and recommend improvements.
• Lead provider onboarding/offboarding projects and optimize template utilization and access.
• Deliver training sessions and create user documentation (e.g., tip sheets, guides).
• Partner with IS and Epic teams to test and implement system changes.
• Use Epic reporting tools, Power BI, Excel, and Tableau for data‑driven insights.
• Support onboarding efforts to ensure scheduling standards are applied consistently.
• Drive continuous improvement in scheduling build quality and turnaround times.

High school Diploma required.

Epic Cadence Certification (must be obtained within 1 year of hire).

• 3 years of direct experience working with Epic scheduling templates and decision tree configurations.
• Experience building and maintaining Epic scheduling templates, visit types, modifiers, and decision trees.
• Strong ability to troubleshoot and support Epic scheduling configuration across ambulatory settings.
• Proven collaboration with clinical and operational leaders to align scheduling strategy and resolve issues.
• Ability to analyze scheduling data to identify trends and recommend improvements.
• Skilled in conducting end-user training and creating supporting documentation.
• Proficiency in Epic reporting tools and Microsoft Excel.

• Experience with provider onboarding/offboarding and automated workflow design in Epic.
• Familiarity with Power BI and Tableau for generating scheduling insights.
• Experience partnering with IS and Epic technical teams on system enhancements.
• Knowledge of Sentara’s scheduling standards or equivalent healthcare system processes.
• Background in continuous improvement efforts focused on build quality and turnaround time.

Base pay: $60,756.80–$ annually. Additional compensation may include shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus opportunity for eligible employees

Sentara Health is an equal opportunity employer.