IT Technical Support Specialist - Hybrid

Overview

Sentara Healthcare is seeking an IT Technical Support Specialist to join our IT help desk support team.

This is a hybrid position with potential for remote work. The standard shift is 9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts). This role will be primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume.

The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. Additionally, the Specialist will analyze system performance and proactively identify potential issues.

Education:

Bachelor's Degree Preferred.

Certification/Licensure:
No specific certification or licensure requirements.

• Experience providing technical support in a call center environment
• Strong troubleshooting skills for hardware, software, and basic networking issues
• Ability to clearly explain technical solutions to non-technical users
• Proficiency in documenting tickets, solving complex issues and escalating issues when needed
• Customer-focused with the ability to handle high-volume inbound calls

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its workforce.