Senior IT Generalist; Infrastructure & Systems Engineering; MSP

Position: Senior IT Generalist (Infrastructure & Systems Engineering) (MSP)
MSP | 6-month Contract-to-Hire

This Jobot Consulting Job is hosted by:
Dawit Demoz
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $40 - $43 per hour

A bit about us:

We are an established and growing technology services provider delivering end-to-end IT, networking, cloud, and security solutions to commercial and public sector clients. For more than 20 years, we've built a reputation for providing reliable, scalable technology solutions while developing long-term client partnerships through exceptional service and technical expertise.

Our team supports a wide variety of modern infrastructure environments, giving engineers exposure to diverse technologies, challenging projects, and opportunities to make a direct impact on client success and technical innovation.

Why join us?

6-month contract-to-hire
401k access
Health Insurance
40 Hours of Sick Time
Weekly Pay

Job Details

We are seeking a Senior IT Infrastructure & Systems Engineer with deep, hands-on experience across networking, servers, cloud platforms, and security systems. This role is ideal for a highly capable technical professional who thrives in complex environments, can operate independently, solve challenging infrastructure issues, and lead by example in both technical execution and customer service.

As a senior member of the engineering team, you will serve as a primary escalation point, lead infrastructure projects, and mentor junior technicians while supporting a diverse portfolio of client environments.

Key Responsibilities
Design, configure, troubleshoot, and optimize complex IT infrastructure environments.
Act as the senior escalation resource for advanced networking, server, cloud, and infrastructure issues.
Lead infrastructure deployments, upgrades, migrations, and modernization initiatives.
Administer, support, and optimize Microsoft 365 and Microsoft Azure environments.
Install, configure, and troubleshoot both physical and virtual server infrastructure.
Deliver exceptional technical support through both remote and onsite engagements.
Mentor and develop Tier 1 and Tier 2 engineers through technical guidance and knowledge sharing.
Maintain detailed technical documentation and communicate effectively with both clients and internal teams.

Technical Expertise
Advanced Networking

Expert-level experience configuring and troubleshooting enterprise networking environments including:
Cisco
Meraki
Dell Networking
HP Pro Curve
Aruba
Ubiquiti

Strong understanding of:
VLANs
Routing
VPNs
Firewall configuration
Network segmentation
Servers & Virtualization
Physical server deployment, configuration, and troubleshooting
VMware ESXi
Microsoft Hyper-V
Storage platforms including Synology NAS, Dell EMC, or similar enterprise storage
Backup, replication, and disaster recovery solutions
Microsoft Cloud & Azure

Deep hands-on administration of:
Microsoft 365
Exchange Online
Share Point
Microsoft Teams
Intune
Entra  (Azure Active Directory)

Azure experience including:
Virtual Networks
Virtual Machines
Identity & Access Management

Ability to independently design, deploy, administer, and troubleshoot cloud infrastructure.

Security & Access Control Systems

Experience supporting physical security and access control solutions such as:
Paxton Net2
Prodata Key
Turing
Milestone
Axis
Hikvision
Comparable enterprise security platforms

Understanding of complete system deployments including:
Controllers
Cameras
Cabling
System integrations
Peripherals

Experience supporting:
Printers
Scanners
Copiers

Ability to diagnose both software and hardware-related issues, including internal component troubleshooting.

Telephony
Hands-on administration of:
Avaya Cloud Office
Avaya IP Office

Experience with :
User provisioning
Call routing
Auto attendants
SIP trunking
Extensions
Hunt groups
On-premises integrations

Ability to troubleshoot VoIP performance issues including:
Latency
Jitter
Packet loss

Experience migrating legacy telephony environments to cloud-based solutions with minimal downtime.

Qualifications
10+ years of hands-on IT infrastructure and systems engineering experience.
Demonstrated ability to independently configure, troubleshoot, and support complex IT environments.
Excellent customer-facing communication and technical documentation skills.
Experience supporting multiple client environments; MSP experience is strongly preferred.
Proven ability to lead technical projects and mentor junior engineers.
Preferred Certifications
Microsoft Azure Solutions Architect Expert
Microsoft 365 Administrator Expert
Cisco Certified Network Associate (CCNA) or equivalent
Why Join Us?
High level of autonomy and trust with minimal day-to-day oversight.
Exposure to a wide range of modern technologies and client environments.
Opportunity to lead impactful infrastructure projects from planning through execution.
Ability to influence technical standards, best practices, and engineering processes.
Collaborative environment that values continuous learning, mentorship, and technical excellence.

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