IT Generalist

Overview

IT Generalist role based in Virginia Beach, VA. On-site, full-time with a 6 month contract-to-hire arrangement. Compensation ranges approximately $40–$42 per hour (conversion to annual salary in the $80K–$90K range).

• Infrastructure & Systems:
  Design, implement, and troubleshoot complex IT environments; lead infrastructure deployments, upgrades, migrations, and technology refresh projects; install, configure, and support physical and virtual server environments; support and optimize Microsoft 365 and Azure ecosystems.
• Technical Leadership:
  Act as the senior escalation point for advanced networking, server, cloud, and security-related issues; mentor and develop Tier 1 and Tier 2 technicians; lead technical projects from planning through execution and completion; establish and maintain technical standards, documentation, and best practices.
• Client Support & Communication:
  Deliver exceptional customer service during remote and on-site engagements; communicate technical concepts clearly to technical and non-technical stakeholders; maintain accurate documentation, project notes, and system records; build and maintain strong client relationships through proactive support and problem-solving.
• Technical Expertise:
  Advanced networking (Cisco, Meraki, Dell, HP Pro Curve, Aruba, Ubiquiti, and similar); VLANs, routing & switching, VPN technologies, firewall administration, network segmentation, wireless networking; servers & virtualization (VMware ESXi, Microsoft Hyper-V); enterprise storage; backup, replication, and DR planning.
• Microsoft Cloud & Azure:
  Advanced administration of Microsoft 365, Exchange Online, SharePoint Online, Teams, Intune, Entra ;
  Azure infrastructure management including virtual networks and machines; identity and access management; architect, deploy, and troubleshoot cloud solutions independently.
• Security & Access Control:
  Experience with physical security and access control platforms (e.g., Paxton Net2, Prodata Key, Turing, Milestone, Axis, Hikvision); design complete system deployments including controllers, cameras, cabling, networking, and integrations.
• Peripherals & End-User Hardware:
  Troubleshooting and support of printers, copiers, scanners, and related devices; diagnose hardware and software issues; knowledge of internal hardware components and repair processes.
• Telephony & VoIP:
  Cloud-based and on-premise VoIP administration; user provisioning, call routing, auto attendants, SIP trunking, hunt groups, extension management; troubleshoot voice quality issues; migrate legacy phone systems to cloud-based solutions with minimal downtime.

• 10+ years of hands-on IT infrastructure and systems experience.
• Proven ability to independently troubleshoot and resolve complex technical issues.
• Experience in Managed Service Provider (MSP) environments preferred.
• Strong customer-facing communication and documentation skills; demonstrated leadership, mentoring, and project management capabilities.
• Certifications:
  
  Microsoft Azure Solutions Architect Expert and Microsoft 365 Administrator Expert preferred; CCNA or equivalent networking certification strongly desired.

• High level of autonomy with minimal day-to-day oversight.
• Opportunity to work with diverse and modern technology environments; direct impact on client success and business growth.
• Influence on technical standards, processes, and strategic direction.
• Exposure to networking, cloud, cybersecurity, infrastructure, physical security, and telecommunications technologies.

• 100% employer-paid medical, dental & vision coverage; family coverage options available.
• Generous paid time off including vacation, holidays, and personal days.
• 401(k) with company contribution; professional growth and certification support.
• Stable, long-term career opportunity with a well-established organization.