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Service Desk Analyst I: Customer IT Support (Virginia Beach
Job in
Virginia Beach, Virginia, 23450, USA
Listed on 2026-08-02
Listing for:
Doist
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
ePlus is hiring a Service Desk Analyst I to provide Level 1 technical support to our customer base from the Virginia Beach area. You will answer calls, respond to emails, diagnose issues, and track problems to resolution. Occasional remote/hybrid work requires on-camera presence and reliable internet access.
The role emphasizes customer service, problem solving, and teamwork. A High School diploma is required, with Service Now experience a plus and opportunities to mentor junior analysts.
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