Systems Administrator

Job Summary

Intellec Techs is seeking an experienced Systems Administrator/Engineer (Commercial)
* residing in the Hampton Roads, Virginia area* .

Blending today's technology with outstanding customer service, Intellec Techs offers clients innovative, individually-crafted Technology Solutions to meet their unique needs. The key to our success lies with our ingenuity and strong corporate culture. Our culture drives our business. We challenge and offer our staff engaging work, continued learning opportunities, and fun team building activities and company events. We serve our communities through active company participation in volunteer-based initiatives.

In turn, we consistently delight our customers and deliver on their high expectations.

Our Sr. Systems Administrator is a member of a team of engineers and technicians supporting various client sites in Hampton Roads Virginia. The travel is currently focused in Virginia Beach, Norfolk, Chesapeake, Gloucester County, Hampton, Isle of Wight County, James City County, Newport News, Poquoson, Portsmouth, Southampton County, Suffolk, Surry Count, Williamsburg, York County, and Smithfield but is open to other locations within the general vicinity.

Our clients have offices across the United States. The Sr. Systems Administrator will serve as a technical resource for the day-to-day operations and team project activities including technical project work, customer interaction, project coordination, customer maintenance plan creation, documentation initiatives, and desktop support, as needed. Additionally, the Sr. Systems Administrator will serve as a technical escalation point for our team and our customers.

Eligible candidates should:

• Always act with customers in mind
• Consistently meet deadlines
• Be able to learn and react quickly when facing new problems
• Be able to handle multiple tasks and projects and switch between them quickly
• Evaluate priorities and use time effectively and efficiently concentrating efforts on the most important tasks
• Quickly grasp the essence and the underlying structure of things
• Deal with concepts and complexity comfortably
• Enjoy the challenge of unfamiliar tasks
• Work independently

• Daily travel throughout the Hampton Roads area (mileage reimbursement applies)
• Troubleshoot all customer IT issues and serve as an escalation point via phone, remote or onsite support including Tier 1, Tier 2, Tier 3, Tier 4 support, as needed
• Manage, set-up, administer, support and troubleshoot software, hardware and overall network infrastructure including but not limited to:
  Windows 7/8/10, Server 2012/R2 Exchange 2010/2013/2016, Terminal Services, VMware, firewalls, routers, broadband connectivity, database servers, performance monitoring, back-ups, reporting, third party application support, etc...
• Create and maintain network documentation including but not limited: network assessments, centralized online customer information store, monthly maintenance plans, etc.
• Develop plans for hardware, systems operations, and technical procedures; provide input for disaster recovery and security plans
• Define and write clear and succinct technical documentation related to systems and applications as necessary.
• Prioritize customer requests via internal ticket tracking/timekeeping systems
• Identify, recommend and manage IT service improvements for customer enhancements
• Serve as primary backup to Managed IT Director as related to all work activities and interfacing with customer POC’s with accountability for resolving service problems and for prioritizing work requests
• Occasional evening and weekend work including but not limited to: involvement in weekly rotation of 24/7 support responsibilities, project work, technical escalations, monthly maintenance, etc
• Other duties as assigned
• Identify, troubleshoot and resolve issues quickly and effectively, sometimes under pressure.
• Evaluate or develop tools / scripts to facilitate improvement and to support ongoing maintenance of a growing environment.
• Install and setup systems as required to support growth and new projects.
• Work well in a team environment and be able to work with and feedback accurate technical information to…