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Service Desk Analyst I | IT Support & Customer Care
Job in
Virginia Beach, Virginia, 23450, USA
Listed on 2026-08-14
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-14
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
ePlus seeks a Service Desk Analyst I located in the Virginia Beach area to provide Level 1 technical support via phone and email, guiding customers to resolution with efficient problem diagnosis and documentation.
The role requires a HS diploma, 1 year of customer service, and familiarity with MS Office and Service Now. Remote/hybrid options demand camera use and reliable internet access, with standard business hours and team collaboration.
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