Network Administrator

General Responsibilities

This multi-faceted position is responsible for maintaining, monitoring, administering and repairing information/communication technology hardware/software equipment, analyzing customer requests for service and maintenance calls in the assigned area, and frequently leading multiple projects which require sound decision making and good project management skills. Work may be performed in a shop environment or other facilities.

Virginia Beach City Public Schools (VBCPS) provides an array of instructional opportunities to over 65,000 students throughout the City of Virginia Beach. With 92 large offices throughout the city, VBCPS has one of the largest networks in eastern Virginia. VBCPS employs approximately 15,000 employees ranging from office roles, bus drivers, HVAC, and craftsmen to teachers. In addition to providing instruction, VBCPS services include serving over 400,000 meals to students each week and providing round trip transportation for over 50,000 students each school day.

As you can see from these examples, the breadth of services VBCPS provides makes it a large and complex technical environment.

The goal of the Department of Technology (Use the "Apply for this Job" box below). to create value for Virginia Beach City Public Schools by implementing great technology and providing the best services and support possible for our students, teachers, and staff. Approximately 100 dedicated team members support the VBCPS technical environment by providing network, telecommunications, data center and server, security, application, and end-user support services. Successful team members must adopt DOT's tenacity to provide the highest level of service possible and keep pushing the envelope for what's possible when providing services to Virginia Beach students and families.

• Detail all information given and received into service desk application.
• Analyze information and evaluate results to choose the best solution to problems.
• Advise and instruct end users on the necessary technology to achieve solutions; troubleshoot and resolve issues.
• Develop specific goals and plans to prioritize, organize, and accomplish the work.
• Coordinate the work of a team and work collaboratively to complete ongoing projects and assigned tasks.
• Manage and train an assigned team of technicians as well as end users on systems and applications.
• Maintain constructive and cooperative working relationships with others.
• Keep up-to-date technically and apply new knowledge to the job.
• Perform related work as required.
• Provide after-hours support for technical issues, as needed.
• Provide research and recommendations on new technologies.

Specialization and proficiency in one or more of these areas is essential:

• Collaborate and assist a team of systems engineers with installation, maintenance, and troubleshooting of software, systems, Active Directory, GSuite, cloud technologies, and Windows servers.
• Assist with conducting corrective and preventive hardware and software maintenance on servers, appliances, storage, and other data center infrastructure.
• Maintain, manage, and troubleshoot application and identity integration, virtual hosts and systems, cloud resources, and Active Directory.
• Install, maintain, and troubleshoot load balancing hardware, software, and configurations.
• Assist with Installation and configuration of servers, storage, cloud-based technology, and hyper-converged systems.
• Performing routine installation of updates to server, peripheral and networking device firmware, as well as operating system and vendor driver patches.
• Manage and maintain monitoring system ensuring data center, Active Directory, and cloud infrastructure are accessible and performing as expected.
• Providing monitoring of measurement and monitoring tools to ensure proper server, server-based services operation, identification of failures, CPU utilization and network performance.
• Create documentation and maintain the enterprise repository of systems documentation.
• Provide leadership, training, and project lead for team members.
• Evaluate team procedures and tasks for efficiency and develop automation when possible.

• Act as the first responder to infrastructure trouble-tickets including: LAN/WAN/WLAN switching, network protocols, cabling, distance learning equipment, PC, server issues and telephony devices.
• Perform in-depth troubleshooting, installation and maintenance on switches, routers, servers, wireless equipment, PCs, servers, universal power supplies and telephony equipment.
• Administer enterprise monitoring software ensuring that all network systems are performing as expected.
• Create documentation and maintain the enterprise repository of systems documentation.
• Collaborate and assist with the installation, maintenance and troubleshooting of:
  Layer 2 and 3 routing/switching hardware, software and configurations, server hardware, video teleconference hardware and software,…