Systems Analyst

Position: Systems Analyst I
Job Posting End Date:

September 3, 2026

Department:

INFORMATION TECHNOLOGYCompensation Grade:

A14

Compensation Range & Starting Salary:

Pay Range: $71,739.Starting salary may be negotiable based on qualifications

Job Exempt (If No, Position is eligible for overtime):

Yes Scheduled Weekly

Hours:

40

About Us:

Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.

Job Duties and

Preferred Qualifications:

Award-winning. Results-drive. Future-ready.

We believe the government should be at the forefront of technological innovation. Our teams are experimenting with artificial intelligence, machine learning, and other emerging technologies to conceive tomorrow's solutions. Our mission has never been clearer. We understand how citizens and employees can benefit from conveniences afforded by the latest tech offerings.

Our department provides training opportunities for staff at all levels. It's critical for IT members to constantly elevate their skill sets in preparation for what's to come. We appreciate candidates from diverse backgrounds who are energized by the challenges of working in government IT. An inquisitive imagination, purposeful passion, and consistent customer-focus are all welcome traits.

You might have what it takes. Apply today!

The Systems Analyst I to be assigned to Information Technology Service Management Team in the Information Technology department will perform professional system analysis development and/or maintenance work of various information systems. Utilize the City’s IT systems to help achieve strategic goals. Assist with the design and development of systems by configuring hardware and software. The selected candidate will:

Administer and maintain Service Now user accounts (through Active Directory), groups, roles, and access controls.

Troubleshoot and resolve login and access-related issues to Service Now.

Design, develop, and maintain Service Catalog items and service request workflows.

Participate in testing new features and enhancements

Create, manage, and maintain knowledge articles and knowledge base content.

Import hardware asset data into the Service Now platform.

Develop and deliver user training and create supporting training materials and documentation.

Configure and administer the Service Now platform, including forms, workflows, business rules, client scripts, and other platform components.

Perform basis scripting updates using Java Script Research  and evaluate new Service Now features, functionality, applications, and modules.

Design and document business processes and translate business requirements into scalable Service Now solutions.

Manage and maintain Service Now plugins, applications, and platform updates to ensure optimal system performance and security.

Manage update sets, application deployments, platform upgrades, and instance cloning activities.

Support integrations between Service Now and external systems.
• Import, transform, validate, and manage large datasets using data loads, transform maps, and import sets.

Review and troubleshoot data import errors, perform data validation, and ensure data integrity throughout the import process.

Export data sets and generate extracts to support reporting, integrations, audits, and business operations.

Verify, validate, and maintain data quality, integrity, and consistency across the platform; perform clean-up activities where necessary.

Develop and maintain reports and dashboards to support operational and business objectives.

Create and manage Service Now support cases, troubleshoot issues, and escalate incidents when necessary.

Gather, analyze, and document business requirements and translate them into effective technical solutions.

Serve as a trusted advisor to stakeholders by providing platform guidance, technical expertise, and best-practice recommendations.

Evaluate emerging Service Now products, features, and best practices, and provide…