Epic Radiant​/Cupid Senior Analyst

Overview

Make a difference. Be happy. Grow your career. The Epic Radiant/Cupid Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They bring strong technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Application Advisors and Senior Application Advisors.

• Technical performing advanced troubleshooting and problem‑solving within the application to ensure integrity, integration, and stability of EHR applications for Nordic’s complex customers.
• Fulfilling system requests from customers by performing issue analysis, translating needs into detailed requirement specifications, and performing system build and testing.
• Project and issue management exercising moderate judgment and contributing to decisions under the supervision of Application Advisors, supporting clients with potential impact to patient safety, financial integrity and regulatory compliance.
• Managing multiple customer assignments with minimal oversight, including awareness of unique customer build and process, managing open issues in a ticketing system, email communication, and calendar management.
• Accurately completing up‑to‑date documentation in the relevant ticketing system, meeting service level agreements.
• Following proper change control policies for migrating application build and configurations.
• Working on ad‑hoc projects and assisting in internal initiatives as necessary.
• Providing outstanding customer service, anticipating and meeting shifting customer needs, delivering high‑quality support and building relationships with customer IT and operations staff.
• Growth and mentorship: explaining complex system setup to internal staff, taking on new responsibilities to grow skills, delegating less‑complex tasks to peers.

• Bachelor’s degree in a related field (or relevant education and/or 8+ years’ industry experience).
• Active Epic Radiant or Cupid Certification.
• 1–5+ years of direct experience implementing, training or supporting EHR modules.
• Demonstrate and embody Nordic’s maxims; apply problem‑solving skills.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office applications.
• Strong attention to detail and ability to organize.
• Ability to work independently and within a team environment.
• Prior experience with ticketing systems and change management processes.
• Strong customer service track record.
• Knowledge of ITIL processes; preferred previous management and project management experience.

• Ability to take on‑call rotations outside core business hours, nights and weekends.
• Travel up to 10%.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.