Network Operations Manager

Company Description

At Hamilton City Council, we are dedicated to improving the well-being of Hamiltonians. Our mission is to unlock Hamilton’s full potential, making it the best place to live. Our values of adaptability, simplicity, inclusiveness, guardianship, and ambition drive everything we do. We are looking for passionate individuals who share our vision and values to join our team.

This position sits within the Infrastructure and Assets Group who, from planning to maintenance, are dedicated to delivering resilient infrastructure and services that enrich lives today and ensure a thriving future for our community.

Lead the team that keeps Hamilton’s Three Waters networks flowing. We are searching for a dynamic and supportive leader to step into the role of Network Operations Manager, reporting directly to the Head of Operations & Process (Three Waters). This pivotal position involves overseeing the day-to-day operations of the city’s Drinking Water, Wastewater, and Stormwater networks, ensuring that our people, customers, and communities receive safe, reliable, and high-quality services.

In this role, you’ll empower your team to guide and coordinate all network operational activities. Your leadership will be crucial in delivering efficient work outcomes and swiftly addressing emerging network concerns, all while completing operational work programs with minimal disruption to the public. By planning ahead, proactively solving problems, and constantly seeking ways to optimise service, you’ll keep everything running smoothly for everyone who relies on our networks.

Effective communication with our customers will also be key, keeping them informed and engaged.

If you thrive on managing risk, leading safety-critical operations, working directly with customers, and stewarding budgets and contracts to deliver reliable services for the community this is the job for you. This role offers a fantastic opportunity for someone passionate about leading people, enhancing systems, and making a tangible impact on the city’s essential water services.

Join us and be a part of something significant, contributing to the well-being of Hamilton’s communities through exemplary water services management.

Please be advised that this role will initially be positioned within Hamilton City Council. As of 1 July 2026, your role will transfer to be positioned within IAWAI – Flowing Waters, a Council Controlled Organisation. You will be kept informed with regular communications before and during the transition.

• Tertiary degree in Civil Engineering or similar
• Minimum of 10 years technical experience relating to a three waters operations and 5 years management experience in the Water Industry.
• Expert Knowledge of Water, Wastewater and Stormwater networks.
• Staff management and Leadership skills.
• Experience in budget setting and management
• Experience and knowledge of financial, quality and operational data management systems including scada.
• Experience with staff development, employment, and performance management procedures
• Current Clean drivers’ license.

• Ability to make effective decisions under pressure and to think and manage clearly during times of rapid change
• Proven oral and written reporting and communication skills
• Communicates information in a way that increases understanding of issues and builds positive relationships with groups
• Ability to effectively manage time and meet multiple deadlines
• Understanding of Health and Safety Law and practices
• Knowledge of Resource Management Act (Preferred not required)

Circa $140K dependent on skills and experience.

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional…