Team Leader, Management

Team Leader at H&R Block

Job location:

Virginia Beach, VA (reference to nearby locations included in original listing).

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continually improve our business and support a long-term strategy and transformation plan focused on innovation, client experience, and sustainable growth. We are curious, creative, and motivated to make a meaningful difference where you live, work, and play.

Responsibilities

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Act as a knowledgeable resource on tax topics and products for associates; lead daily activities to ensure work is completed on time with quality standards, priorities, and goals.
• Build an engaging team environment by training and coaching associates to meet Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information; create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns as required and conduct timely performance reviews; partner with Associate Relations Center to address performance concerns.

What you’ll bring to the team

• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist in recruiting and interviewing candidates for tax office associate positions.
• Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
• Demonstrate the ability to work independently with minimal supervision; meet deadlines while maintaining quality standards.
• Flexible work schedule with adaptability to business needs; high school diploma or equivalent or higher.

Your Expertise

• Prior experience in a customer service, shift lead, or similar role; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns; annual continuing education to meet IRS and state requirements.
• Proficient with MS Office; capable of independent work with minimal supervision; customer-centric mindset.
• Willingness to work a flexible schedule and adapt to business needs; ability to handle diverse tasks in a dynamic environment.

Why work for us

We invest in our people to support their total well-being. Our benefits can help associates plan for health, wellbeing, and financial wellness needs, including:

• Employee Assistance Program with Health Advocate
• Wellbeing program (Better You) to build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Benefits with eligibility:
  Medical Coverage, 401k, Employee Stock Purchase Plan
• Check benefits at

The Community You Will Join

H&R Block is committed to a connected culture where trust, care, and connections help everyone belong. We offer an exceptional work environment recognized globally on Best Companies lists, with colleagues dedicated to helping each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Note:
Enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a job offer or guarantee of employment.