Operations Manager - Virginia Beach

Job Details

Job Location:

VIRGINIA BEACH, VA 23462

Salary Range: $60,000.00 - $75,000.00

Operations Manager

Hospital to Home LLC (H2H) serves as the Commonwealth of Virginia’s premier medical transportation provider. Our services include ambulatory, wheelchair, and stretcher transportation, as well as Basic Life Support, Advanced Life Support, and Critical Care Transports. H2H provides both emergency medical services and non-emergency medical transportation, with a commitment to safe, compassionate, and reliable patient care across all levels of service.

You will serve as an Operations Manager as part of the H2H Operations team, supporting both our Emergency Medical Services (EMS) and Non-Emergency Medical Transportation (NEMT) operations. The Operations Manager assists the General Manager or Regional Director in managing the day-to-day operations during their assigned shift.

In this role, you will assist H2H leadership in ensuring that all field and support personnel, vehicles, equipment, and operational resources are utilized in an efficient, effective, and compliant manner. The Operations Manager will provide oversight across H2H’s various levels of service, including ambulatory, wheelchair, stretcher, BLS, ALS, and Critical Care operations, as applicable to their assigned division.

The Operations Manager will help enforce company policies and standard operating procedures, ensure compliance with applicable regulations and H2H standards, address operational concerns, and provide education, coaching, or discipline as necessary. This position serves as a key operational resource for field crews, dispatch personnel, leadership, healthcare facilities, and other partners.

• Be at least 21 years of age.
• Be proficient in reading, writing, and speaking the English language.
• Hold a valid driver’s license for at least 3 years.
• Must have completed the probationary period with the agency if an internal candidate.
• Have an acceptable motor vehicle record in compliance with company policy.
• Hold current certifications in CPR.
• Maintain any additional certifications or credentials required for the duties and responsibilities assigned to the position.
• Not have been convicted or found guilty of any crime, offense, or regulatory violation, or participated in other prohibited conduct identified in state EMS regulations as found in 12
  
  VAC5-31-910.

• Manages field crews across H2H’s EMS and NEMT operations, including assigning and reviewing transports and responses, maintaining H2H standards, problem solving, employee counseling, and discipline.
• Assists the General Manager or Regional Director with the day-to-day management and oversight of assigned operations.
• Resolves issues and inquiries from staff regarding work assignments, transports, emergency responses, vehicles, equipment, supplies, and other operational concerns.
• Provides guidance and oversight to dispatch personnel regarding work assignments, emergency responses, transports, vehicle availability, service capabilities, and effective utilization of operational resources.
• Monitors and supports the appropriate utilization of EMS and NEMT resources based on patient needs, service capabilities, staffing, and operational demands.
• Rides with crews on department apparatus and observes staff performance during actual responses and transports.
• Responds to calls for service to assist crews, provide operational support, address facility concerns, and/or meet with facility staff as requested or needed.
• Provides operational support during emergency responses, high-acuity transports, complex medical transports, and other situations requiring management intervention.
• Enforces H2H’s standard operating procedures and documents any deviations from SOP.
• Assists in maintaining equipment and technology required for field operations.
• Assists in maintaining adequate stock of required supplies to ensure operational readiness across EMS and NEMT operations.
• Assists in ensuring vehicles are properly cleaned, stocked, inspected, and maintained in compliance with H2H standards, applicable regulations, and OEMS…