Assistant Manager - Town Center

The Town Center Assistant Manager assists the General Manager to ensure the Town Center operations encompassing 5 garages, a surface lot, and enforcement operation run smoothly. Effectively manages the operational leaders and respective departments, events, Town Center stakeholders, and facility quality assurance. Develops, reviews, and improves company policies, systematic approaches, and procedures. Ensures that operational standards are met through ongoing training workshops for staff.

Works with Upper Management, Clients, Stakeholders, and vendors to improve parking programs. Creates a positive image of the City of Virginia Beach by demonstrating a high degree of professionalism. Motivated to grow as a Parking Professional.

Duties and Responsibilities:

Oversee the day-to-day operations of the Maintenance department and staff.

Oversee the day-to-day operations of the Enforcement department and staff.

Oversee the day-to-day operations of the Ambassador department and staff.

Oversee the day-to-day operations of the Supervisor department and staff

Oversees hiring, training, and disciplinary action as needed

Communicate effectively with stakeholders.

Developing, reviewing, and improving operational systems, policies, and procedures.

Initiates and coordinates goals, deadlines, and projects for the operation.

Working with GM to develop programs to improve the operation.

Implement and Track KPI performance in Operations Monitor citation statistics and void percentages.

Monitor maintenance projects and ensure completion percentage.

Monitor and manage vehicle fleet. Ensure that vehicles remain in good working condition.

Create a consistent operational system across facilities.

Create a positive work environment that boosts staff morale.

Delegate coordination of reoccurring training workshops for Operational staff

Collaborate with Upper Management to establish effective job recruiting platforms in the community (including Job Fairs)
Manage incident and claim reporting and processing.

Ensure operations adhere to policies and procedures.

Manages operation memos and other operation documents.

Uses Microsoft Word, Excel, Access, and PowerPoint applications.

Uses Google Mail and Calendar applications.

Participation in Local and National Parking Organizations (PAV, IPMI)
Motivated to grow as a Parking Professional Knowledgeable of parking options, rules, and ordinances

Uses reporting platforms to research, analyze, and evaluate data.

Addresses and resolves guest and employee concerns.

Ensures safe, secure, and well-maintained facilities that meets environmental, health, and security standards.

Assist in the field with operations as needed for special events and busy weekends.

Promotes a positive image of the City of Virginia Beach Work hours in excess to normal scheduled hours.

Attending all management meetings.

Attend all work functions (i.e., teambuilding exercises, lunches, event)
Knowledge, Skills, and Competencies Strong Team Building skills

Planning special event parking and implementation

Ability to construct and implement ongoing staff training programs

An analytical mind with problem-solving skills.

Excellent communication skills

Excellent organization and multitasking skills.

Planning skills

Valet Operations Understands Outlook, Microsoft Word, Excel, Access, and PowerPoint applications.

Understands Google applications including G-Mail and Google calendar.

Familiar with current technology.

Understands current applications and systems.

Familiarity with budget planning and enforcement, human resources, and customer service procedures.

Exceptional Leadership skills.

Time, task, and resource management skills.

Strong problem-solving, critical thinking, and coaching.

Exceptional degree of professionalism.

Excellent Customer Service Skills.

Accounting/Bookkeeping Excellent verbal and written communication skills.

Delegating Leadership Good observation skills

Problem solving skills.

Able to work well under pressure.

Able to take initiative.

General knowledge of maintenance and equipment.

Knowledge of parking codes and regulations.

Able to interpret and apply City of Virginia Beach parking ordinances.

Minimum Requirement2+ years parking experience5+ years management experienceCAPP/CPP Certifications are a plus Valid Driver's License
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