Business Office Manager

3107 Timberlake Road
Vestavia Hills, AL35243

Aviva Pembroke is a premier senior living community dedicated to creating a welcoming and warm environment for the residents who call our community home. We offer competitive pay, a comprehensive rewards program, and a true team-oriented culture. If you are looking for a challenging and highly rewarding career, we want to hear from you!

As the Business Office Manager, you will play a key role in supporting the daily operations of the community while ensuring financial accuracy, compliance, and exceptional service.

• Assist with the administration, selection, employment, discipline, and separation of team members in accordance with company policy
• Coordinate training for new and existing team members
• Maintain associate timecards, process payroll submissions, and manage employment records
• Perform management duties in the absence of the Executive Director
• Oversee business office operations, including:
  • Billing and collections
  • Accounts receivable and payable
  • Bank deposits and financial tracking
• Support marketing efforts and conduct community tours as needed
• Post ledgers and reconcile individual resident accounts
• Ensure efficient operations and compliance with financial goals and approved budgets
• Assist in developing operating and capital expenditure budgets
• Maintain strong relationships with residents, families, and community partners
• Serve as the primary receptionist as needed during business hours
• Support overall community operations and complete additional duties as assigned

• Reports directly to the Executive Director
• Supervises Concierge team members
• Participates in performance evaluations, coaching, and employment decisions
• Exercises independent judgment and leadership in daily operations

• Bachelor’s degree in Hospitality, Healthcare, Business Administration, or a related field required (Master’s preferred)
• Minimum of three (3) years of managerial experience in accounting, bookkeeping, or office management
• Senior living, healthcare, or hospitality experience preferred
• Ability to multitask, stay organized, and manage financial and administrative responsibilities
• Physically able to perform daily activities including sitting, standing, walking, bending, and reaching

• Competitive pay
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Generous Paid Time Off (PTO) and holiday pay
• Growth and advancement opportunities
• Supportive and team-oriented environment

Aviva Pembroke is an Equal Opportunity Employer (EOE).

Equal Opportunity Employer, including disabled and veterans.