Benefits Assistant, Management

General Responsibilities

Under direct supervision, the Benefits Assistant provides member services and transactional support for the benefits and wellness programs offered by Virginia Beach City Public Schools and the City of Virginia Beach. This position supports routine daily operations within the Office of Consolidated Benefits on functional teams such as compliance, customer service, financial, and wellness programs.

Under direct supervision, the Benefits Assistant provides member services and transactional support for the benefits and wellness programs offered by Virginia Beach City Public Schools and the City of Virginia Beach. This position supports routine daily operations within the Office of Consolidated Benefits on functional teams such as compliance, customer service, financial, and wellness programs.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Provide member services and transactional support within the assigned benefits functional team.
• Utilize benefit platforms, applications and Human Capital Management systems to retrieve information, run basic reports, and assist with data updates.
• Maintain organized records and documentation while managing multiple assigned tasks under supervision.
• Follow established guidelines, procedures, and business processes to complete assigned work accurately and timely.
• Perform routine work assignments independently within established procedures and collaborate with team members and supervisors on larger projects or assignments.
• Maintain confidentiality and comply with applicable benefit plan provisions, privacy guidelines, and regulatory requirements.
• Escalate non-routine issues, exceptions, or policy interpretation questions to supervisory or professional staff.

• Support administration of Public Health Service Act (PHSA)/COBRA continuation coverage and other regulatory compliance activities in accordance with established guidelines and deadlines.
• Assist employees and retirees with benefits eligibility, enrollment processes, and qualifying life event changes.
• Review, validate, and approve benefit elections within the enrollment system, including follow-up on required supporting documentation.
• Perform manual calculations for retroactive enrollment adjustments and deduction changes as necessary.
• Conduct quality assurance reviews of benefit transactions and employee record updates to ensure accuracy and compliance.
• Generate and utilize recurring reports for notifications and mailings related to eligibility and compliance requirements.
• Provide support during open enrollment periods, including benefit platform testing and preparation of enrollment materials.

Must possess basic knowledge of employee benefits, related policies, and established procedures, with the ability to follow applicable rules and guidelines. Ability to learn and follow laws and regulations, and procedures related to benefits administration, privacy, and workplace policies. Ability to gather and organize information, perform basic data review, and follow established steps to complete routine tasks. Ability to perform basic mathematical calculations with accuracy.

Ability to work with others in group settings and assist with occasional presentations. Ability to handle multiple tasks with attention to detail and maintain accurate records. Ability to be patient, clear, and provide supportive customer service, including helping members understand their options or resolve straightforward issues. Demonstrate reliability, confidentiality, and accountability in all work performed. Skilled in operating computers and technical equipment.

Strong interpersonal and communication skills to interact professionally with employees/retirees, team members, and external partners. Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint), with a willingness to learn additional systems. Ability to work an alternate schedule…