IT Program Manager

City/State
Virginia Beach, VA
Work Shift
First (Days)
Overview:
Overview
The IT Program Manager will serve as a Revenue Cycle Systems coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments.
The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.
Key Responsibilities
Intake & Initiative Readiness

• Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)
• Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs

IT Ownership Coordination

• Analyze initiative scope and determine appropriate IT ownership alignment
• Coordinate and facilitate assignment of IT Milestone Owners
• Support reassignment and escalation processes
• Ensure ownership aligns with actual work effort and technical domain

Resource Coordination & Risk Management

• Coordinate resource needs across inter-related initiatives
• Support scope definition and risk assessment for technical programs
• Identify cross-project risks and interdependencies and drive mitigation planning

Cross-Functional Leadership & Influence

• Build strong relationships across IT, operations, and business leadership
• Resolve conflicts and address project challenges across teams
• Influence stakeholders outside direct reporting lines
• Serve as a liaison across application, integration, analytics, and infrastructure teams

Small Project / Initiative Coordination

• Provide coordination support for initiatives without assigned enterprise project managers
• Track IT milestones and support execution alignment
• Facilitate communication and issue resolution across stakeholders

Education

• Bachelor's in Computer science or relevant field preferred
• 5+ years of experience accepted in Lieu of Bachelor's degree

Certification/Licensure

• Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred
• PMP preferred or obtained within 18 months

Experience

• Experience with in healthcare IT environments
• Familiarity with Service Now and Wave or similar tools
• Ability to influence without direct authority
• Strong stakeholder management and relationship-building skills
• Ability to manage multiple concurrent initiatives
• Strong organizational and prioritization skills
• Ability to interpret complex or incomplete information
• Strong problem-solving and decision-making capability
• Excellent written and verbal communication
• Ability to translate technical concepts to diverse audiences
• Strong attention to detail

. Linkedln, Talroo- IT
We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$-$. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
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Benefits:
Caring For Your Family and Your Career
• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down - $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

• Pet Insurance

• Legal Resources Plan

• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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