Chief Operating Officer; COO

Join a Team Built Around a Clear Purpose

In 2014, Rebecca Melone founded Melone Hatley, P.C., with a straightforward belief: good people dealing with family law and estate planning issues deserve clarity, not confusion. Family law and estate planning are complicated; emotionally, financially, and legally. Our job is to cut through that complexity and provide clients with a clear path forward to protect their families, finances, and futures.

That same philosophy guides how we build our team. We avoid unnecessary layers, bureaucracy, or office politics. We believe a company runs best when people are trusted, respected, and empowered to do their best work, without the noise getting in the way.

If you're someone who sees complexity and instinctively looks for a better, simpler way forward, you'll fit right in here.

We offer our attorneys the opportunity to choose their own path to growth. Whether you are interested in remaining in litigation or moving into management, we have curated career paths that will meet your needs.

We offer 100% paid medical benefits for employees, including dependent coverage.

Plan for your future with a 401(k) retirement plan and employer matching.

We provide dental, vision, and life insurance to protect you and your family.

Enjoy paid time off, paid parental leave, and flexibility to recharge when you need it.

Melone Hatley, P.C. is an equal opportunity employer.

Job Title: Chief Operating Officer (COO)

Company: Melone Hatley, P.C.

Location: On-Site in Virginia Beach or Remote (with regional travel)

Melone Hatley, P.C. is seeking an experienced, results-driven Chief Operating Officer (COO) to translate high-level firm strategy into disciplined, profitable, and scalable daily execution across all offices and departments.

Reporting directly to the Owner/CEO, you will hold enterprise-wide authority over multi-location legal operations, process standardization, cross-department handoffs, facilities, and capacity management.

Operational Leadership: Lead and mentor office leaders and department managers, driving a culture of high performance, accountability, and independent problem-solving.

Process & System Optimization: Centralize, audit, and enforce standard operating procedures (SOPs), identifying root-cause friction points and leveraging automation to boost efficiency.

Legal Production & Utilization: Partner with Managing Attorneys to monitor workflows, track case progression, and maintain target capacity (aiming for 90%+ billable utilization).

Financial Accountability: Partner with the CEO and CFO to manage annual budgets, monitor Revenue per FTE, optimize Average Case Value, and protect office-level net margins.

Cross-Functional Alignment: Remove bottlenecks between Legal, Intake/Sales, Marketing, HR, IT, and Finance to ensure clean operational handoffs and minimize executive escalations.

Infrastructure & Procurement: Oversee facility expansions, physical security, IT resources, and vendor contracts across all regional footprints.

Your impact is measured through clear, results-oriented benchmarks:

Firm Growth & Capacity (60%): Revenue per FTE, Average Case Value, legal staff utilization ($≥90%), office-level net profitability, and attorney retention (