Nex Oceana Sales Associate Fragrances %Cosmetics

Job Summary

• As a sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and be able to articulate our purpose in a manner that is educational, insightful and professional.
  
  Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Proactively engage and make a connection with customers.
• Ask questions and listen to customers' needs.
• Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card.
• Provide premier customer service.
• Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.

• Maintain store appearance.

• Cross‑sell products and know the layout of the store.
• Make suggestions to customers on latest trends and current promotions based on individual needs.
• Upsell products.
• Learn product features, keep up with the latest trends, leverage company tools and technology to confidently provide the customer with product knowledge specs.
• Use a Point‑of‑Sales system: processing cash, exchanges, discounts, gift cards, credit cards, debit cards; handle cash, count money and return accurate amounts to customers.
• Complete various paperwork, reports and reconciliations.

• Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. Participate in periodic inventories.

• Adhere to assigned work schedule; accurately and completely follow through on work assignments.
• Perform other duties as assigned.

• Basic knowledge of products and merchandise.

• Retail experience preferred but not required.

• Strong interpersonal and communication skills. Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to effectively communicate with customers, peers and management.
• Ability to communicate on the telephone with proper etiquette.

• Basic math functions such as addition, subtraction, multiplication and division.

• Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independently of direct supervision.

• This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours.
• May occasionally involve stooping, kneeling, crouching and climbing ladders.
• Vision abilities include close vision, color vision, depth perception and ability to adjust focus.
• Involves lifting at least 25 lbs. and up to 50 lbs. in some departments.
• Work typically performed indoors but may be assigned outdoors depending on location.

• Enthusiastic, friendly and energetic with a desire to provide outstanding service.

• Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.

No experience required. High school graduate or equivalent preferred.