Assistant Store Manager; Store

Overview

Join to apply for the Full Time Assistant Store Manager (Store 2415) role at Game Stop
.

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what s possible.

Whether you re a hardcore gamer or just starting out, we ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations.
• Develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.
• Ensure products are easy to see and buy, build sales by sharing product and gaming knowledge with guests, provide a clean, organized environment in which to shop, and grow guest loyalty and repeat business.
• Supervise Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Provide best-in-class guest service: greet guests, respond to questions/concerns quickly and courteously, inform guests of promotions, and recommend additional items as appropriate.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases/returns accurately using the POS system; handle transactions with correct changes and issue receipts while maintaining high guest service standards.
• Respond to guest questions in person or on the phone; escalate issues to the Store Manager when appropriate, in a timely and professional manner.
• Promote Game Stop guest benefits (e.g., new title reservations, trade-in, and Pro Rewards).