Member Specialist

Position Summary

Provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam’s Club products and services, guides and supports members regarding self‑service technology, processes member purchases and assists with payments, returns, refunds, and exchanges according to company policies and procedures for various membership and payment types, and follows company safety standards, procedures and guidelines, including conducting safety sweeps.

Follows proper procedures for handling merchandise, corrects and reports unsafe situations to facility management, maintains entrance and exit areas, acknowledges members and verifies membership cards, identifies member needs, assists members with purchasing decisions, locates merchandise, resolves issues, promotes products and services, zones the area, arranges and organizes merchandise, assists members with transporting items, maintains a safe shopping environment, reviews member receipts, secures and safeguards Sam’s Club assets and property by observing and communicating potential criminal activity, maintains paperwork, logs and other required documentation, executes emergency response procedures and ensures compliance with company security and safety practices.

Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.

Respect the Individual: embraces differences in people, cultures, ideas and experiences; builds trust; communicates with impact, energy and positivity; mentors and recognizes contributions. Act with Integrity: maintains and promotes the highest standards of integrity, ethics and compliance; supports Walmart’s goal of becoming a regenerative company. Serve our Customers and Members: delivers results while putting the customer first; makes decisions based on reliable information.

Strive for Excellence: displays curiosity and desire to learn; takes calculated risks; demonstrates courage and resilience; drives continuous improvements and adapts to change.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books and fees are completely paid for by Walmart.

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

• Retail experience including operating front‑end equipment (for example, a cash register).
• Experience working with mobile retail applications.

• Additional retail experience or related training.
• Prior exposure to self‑service technology.

Primary

Location:

3345 Virginia Beach Blvd, Virginia Beach, VA 23452‑5616, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job.