Service Team Member

## Service Team Member Apply locations:
Virginia Beach-1169 Nimmo Pkwy Ste 222time type:
Part time posted on:
Posted Todayjob requisition :
RStore - VA BCH-RED MILLS, VADeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
* Help customers shop, locate products, and provide them with solutions
* Provide a fast and friendly checkout experience; execute cash handling to standards
* Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
* Educate customers on the Voice of Customer (VOC) survey
* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
* Participate in the truck unload, stocking, and planogram (POGs) processes
* Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
* Perform Store In Stock Optimization (SISO) and AD set duties as assigned
* Support shrink and safety programs
* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
* Cross trained in Custom Framing selling and production
** Other duties as assigned
**** Preferred Knowledge/Skills/Abilities
**** Preferred Type of experience the job requires
*** Retail and/or customer service experience preferred
** Physical Requirements
**** Work Environment
*** Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks;
Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
** Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
** Michaels requires all team members in this role to be at least sixteen (16) years or older.
** Total Base Pay Range for this Position:**$12.77 - $15.00

This position may be eligible for overtime compensation in accordance with state and local laws.
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