Merchandise Specialist; VB Amphitheater

Job Description

Merchandise Specialists are directly supervised by the venue’s Merchandise Manager. They arrive at a concert venue on show day and immediately jump into motion. Artist merchandise needs to be inventoried, distributed, and displayed for sale. When the gates open, fans rush into the venue to buy their shirts, hats, and posters, and they flock to you. You fulfill their orders quickly and carefully while taking the time to make each fan smile.

After the show is over, you help the team reassemble the remaining merchandise. Once reconciliation is complete and the merchandise is returned to the Artist, you head home, knowing you put in a full day’s work.

• Provide an exceptional merchandise purchasing experience for all guests and fans in Live Nation venues
• Fulfill the order of guests in a timely fashion, ensuring they receive the correct items and sizes as requested
• Accurately ring‑up guest purchases in Live Nation’s sales system
• Act as a brand ambassador for Live Nation, its local sponsors, and the venue

• Participate in inventory count‑in and count‑out procedures
• Create visually appealing displays and price items correctly
• Complete sales transactions for each guest
• Support successful sales operations at each event
• Contribute to a positive work environment
• Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations
• Take direction from their supervisor, the venue’s Merchandise Manager

• Detail oriented, supporting accuracy and completeness in order fulfillment
• Quick thinking and able to respond to guest requests
• Guest oriented, focusing on their requests
• Team‑driven, working as part of a larger unit
• Ability to interact with guests politely
• Self‑starter that does not require significant supervision
• Basic math skills – addition, subtraction, multiplication, and division

• Guest service positions desirable
• Retail sales backgrounds not necessary
• Positions that leverage customer service or hospitality
• Prior experience is not as important as the appropriate attitude and interpersonal skills

• Must be 18 years of age or older
• Must be able to be available for the entire concert day, with shifts as long as 15 hours (with breaks)
• Must be able to stand for long periods of time
• Must be able to lift up to a 50‑pound box
• Must be able to work in outdoor environments in potential extreme temperatures
• Must have a working understanding of touch‑screen based systems
• Must be of legal working age in the state

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity and expression, and sexual orientation, or any other basis protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act, and consistent with other similar and applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable law.