Assistant Store Leader (Manager) (Virginia Beach, VA)

Assistant Store Leader (Virginia Beach, VA)
OVERVIEW

As an Assistant Store Leader, you will work in partnership with the Store Leader to inspire and lead your team in providing best‑in‑class service by meeting and exceeding the needs of our customers. You are responsible for ensuring that you and your team create unique and specially curated looks for customers that promote their best selves, bring them immense joy, and establish long‑lasting relationships with the brand.

You lead by example and masterfully navigate ever‑changing conditions, making informed and timely decisions that are solutions‑focused and drive strong business outcomes. You create a team environment and culture where people feel supported, engaged, and can deliver an exceptional in‑store experience.

• Understand and communicate the South Moon Under brand to all customers
• Ensure expected customer service levels are maintained and exceeded by the team
• Create a selling environment that is focused on a seamless end‑to‑end experience driven by customer engagement, personalized outfitting, and adding value to the visit
• Emulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitude
• Continually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling special
• Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests

• Assist the Store Leader in managing all aspects of the retail business, as well as make informed decisions based on both qualitative and quantitative data in the absence of a Store Leader
• Build positive relationships with peers and contribute to positive team morale
• Manage, train, and hold the team accountable for maintaining retail standards and store cleanliness
• Support with the store’s hiring strategy, including planning needs, recruitment strategy, interviewing, projected turnover, and leaves of absence
• Lead and support with performance management activities inclusive of feedback, team acknowledgment, performance documentation, and/or addressing performance concerns by partnering with internal support (e.g. Corporate Team)
• Collaborate with team members to ensure superior customer service and support store operations

• Maintain South Moon Under’s visual and operational standards while keeping the focus on customers
• Consistently meet and/or exceed all KPI goals and objectives for the store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities
• Support in planning, preparing, and managing the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations
• Manage the completion of the daily shipment and omni fulfillment processes
• Manage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health, and safety response, etc.)
• Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customers
• Support in execution of optimal layout and visual merchandising or product presentation strategy per the guidance of SMU’s Visual Department
• Understand and adhere to people safety policies and procedures
• Perform work in accordance with applicable policies, procedures, and laws or regulations
• Perform other duties related to the qualifications and requirements of the job

• High school diploma required; associate degree preferred
• 1+ years in management‑level position in a specialty retail environment
• Working knowledge of Microsoft Office, Microsoft Teams, and POS systems
• Excellent leadership skills
• Excellent time management, prioritization, and organization skills
• Excellent written and verbal communication skills
• Flexibility to work non‑traditional hours, days, nights, weekends, and holidays as needed
• Travel may be required

• The rate for this position starts at $18/hr. plus opportunity…