Financial Center Relationship Specialist

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time career opportunity (approximately 40 hours per week) based out of our Virginia Beach, VA financial center at 4429 Bonney Road. Must be available to be scheduled around branch operation hours (no Sundays).

• Manage a portfolio of small business customers, serving as their primary point of contact for all banking needs. Build strong relationships with clients to understand their business objectives. This will include having needs‑based conversations to identify and provide tailored recommendations for banking products and services that support their growth strategy. Identify opportunities to deepen relationships (cross‑sell) and expand the bank’s small business client base through prospecting, networking and leveraging leads and referrals.
• Drive proactive sales conversations through various channels, both internal and outbound. This involves engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Bank’s Distributed Work model, scheduling appointments, and actively engaging customers in the lobby. Use digital tools to proactively demonstrate digital solutions to customers. Identify sales opportunities and convert them into tangible outcomes to meet or exceed sales goals.
• Utilize the CRM (Customer Relationship Management) system to actively promote a variety of banking solutions to enhance the overall service experience for customers. Maintain proficiency in deposit accounts, consumer and small business lending opportunities, credit cards, investment options, and promoting digital solutions. Provide customers with a one‑stop experience regarding all their financial needs by focusing on customer‑centric conversations to deepen relationships and become their trusted advisor.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
• Recognize the demands of this role may vary based on Financial Center traffic and customer needs. Demonstrate adaptability and flexibility in allocating time across different tasks such as engaging in proactive sales conversations, working in the Distributed Work Model, or processing transactions, all while delivering customer satisfaction with every interaction.

• Provide transactional support for customers on an as‑needed basis.

• High School Diploma or equivalent. Specialty not applicable at this level. (Required)
• Associate Degree or the equivalent experience. Specialty Business or other related. (Preferred)

• 3 or more years demonstrated sales experience. (Required)
• 3 or more years customer service experience. (Required)
• 2 or more years prior banking experience (preferably to include Small Business). (Preferred)

• Notary Public. (Potentially)

• Pro‑active and result oriented (drive for more). (Required)
• Highly collaborative (with partners, manager and Financial Center teams). (Required)
• Excellent communication skills and ability to have needs‑based conversations. (Required)
• Desire to serve as a sales/service expert serving Small Business clients in the Financial Center. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company‑assigned and/or job‑related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance…