Client Engagement Specialist

Our team is looking for an experienced, bilingual (Spanish and English) Client Engagement Specialist.

We are the premier immigration law firm in Hampton Roads and have been helping families and businesses for over 25 years.

This is a full-time, in office position where you will be a critical member of our intake team. The ideal candidate believes that sales is not something you do to someone, but for someone, has sales experience, understands complex immigration processes, and is driven to retain new clients. We want a team-player who is caring, dependable, is a good listener but aims to ease concerns of callers.

This position is not a typical sales position. You'll manage multiple demands at once, so knowing what matters most - and acting on it - is essential.

Virginia Beach, VA

Full-Time, In Office

Monday - Friday, 9:00 AM - 5:00 PM

Starting at $15.00 per hour with opportunity to increase based on experience.

• Generous vacation and sick time
• Health and dental insurance with company contribution
• Retirement plan with company match
• Short-term disability
• 11 federal holidays paid during office closures
• 1 week office closure during December/January holidays

• Bilingual (Spanish/English)
• Minimum of 2 years of experience in immigration legal sales.
• Strong organizational and technology skills with the ability to manage multiple databases.
• Exceptional writing, grammar, and communication skills.
• Strong attention to detail and care in handling confidential information.
• Professional, client-focused, and compassionate attitude.

• Previous experience with  and Go High Level  databases

The Client Engagement Specialist is responsible for accurately qualifying callers to determine if assistance can be provided by the firm’s legal team. The position requires conducting intake of prospective new clients (“PNC”), collecting relevant information and ensuring a smooth transition to the legal team. Additionally, Client Engagement Specialists monitor and report intake data, lead quality, and meet targets for legal consultations with firm attorneys.

While the Client Engagement Specialist does not provide legal advice, the goal of the position is to analyze the caller’s personal immigration situation and determine if they are a good fit for our team’s legal services by offering a one-on-one consultation with an attorney.

• Conduct intake interviews with potential new clients to determine if their case qualifies for legal assistance
• Book paid legal consultations for eligible callers
• Maintain information in the client management database
• Perform follow-ups with qualified leads
• Assist with marketing and campaign adjustments to improve lead quality
• Respond to inquiries and provide additional resources and referrals
• Assist with the maintenance of intake scripts to collect needed information from callers that are used to qualify their case
• Communicate internally with the intake team regarding voicemails, messages, and missed calls for follow up
• Ensure a smooth transition from new caller to client during the handover process to the legal team

• Update designated trackers to report on call volume, lead information, quality of leads, and retained client information to designated individuals
• Conduct system audits to ensure information is maintained with the most relevant status in the pipeline and field completion
• Assist other Client Engagement Specialists, Sales Manager, or other designated team members with tracking necessary data points

Equal Opportunity

Employer:

Our firm is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.