Business Development Agent

Customer Service Representative

To effectively manage and respond to customer inquiries (primarily online and phone), qualify leads, and schedule appointments for the sales team, ultimately contributing to increased sales and customer satisfaction.

• Handle inbound and outbound customer communication via phone, email, and potentially chat.
• Respond promptly and professionally to internet leads and phone inquiries.
• Qualify prospective customers and identify their vehicle needs and purchase timelines.
• Schedule appointments for customers to meet with sales consultants.
• Follow up with leads who haven't scheduled an appointment or who were a "no-show."
• Maintain accurate records of customer interactions and follow-up activities in the CRM system.
• Provide customers with initial information about vehicles and dealership services.
• Assist in marketing campaigns and lead generation activities as needed.
• Collaborate effectively with the sales team and management.
• Maintain a strong understanding of Lexus vehicles and dealership processes.

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Proficiency in using computers and CRM software.
• Ability to multitask and manage time effectively.
• Sales-oriented with a drive to achieve goals.
• Previous experience in a BDC or call center environment (automotive experience may be preferred).
• Professional and enthusiastic demeanor.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.