Plumbing Technician

Job Overview

The Plumbing Technician is responsible for maintaining plumbing and piping systems and associated components, identifying repair/replacement opportunities, and providing excellent customer service. This role will lead the installing, maintaining, and repairing of plumbing systems and fixtures which will include toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs. In addition, this role will inspect and test plumbing systems for safety, functionality, water quality, and code compliance in residential.

The Plumbing Technician will address customer queries, troubleshoot and resolve problems, and prepare cost estimates.

• Perform residential and commercial plumbing service calls, including diagnostics, repairs, and installations.
• Evaluate customer plumbing situation, develop multi‑option proposals/estimates, and present to customers using the A-1/Groundworks Sales Methodology.
• Work with customers to ensure a thorough understanding of estimates.
• Understand service criteria and be accountable for exceeding revenue goals.
• Conduct camera inspections and respond to emergency plumbing situations.
• Diagnose and repair plumbing & piping systems and components in residential and commercial buildings.
• Perform projects and service work as required.
• Be proficient in piping domestic, sewer, gas, and hydronic systems with experience in copper (soldering, Pro-Press, and brazing), PVC, cast iron, gas piping (black iron, Gastite CSST), and PEX.
• Have experience in boiler, chiller, and water heater replacement.
• Maintain tools, supplies, and equipment to ensure availability and safe operating condition.
• Possess knowledge of plumbing code.
• Prepare documentation for written support and convey information appropriately.
• Respond to emergency situations to resolve plumbing & piping issues.
• Enforce a safety‑focused culture.
• Deliver great craftsmanship.
• On‑Call and weekend shifts:
  We have a rotating schedule; each shift is a 5‑day work week with 1–2 on calls per month.
• Ensure regular and reliable attendance on time each working day.
• Perform all other assigned duties.

• Minimum 2 years of experience in Residential Plumbing.
• High School Diploma or GED.
• Valid Driver’s license and insurable driving record required.
• Knowledge of basic hand and plumbing tools.
• Experience with home and commercial software and technology (example: Service Titan).
• Licenses and certifications preferred but not required:
  Master Plumber, Journeyman Plumber, Backflow Tester, Leak Detection.
• Operational knowledge of plumbing & piping systems and related equipment.
• Comprehend technical information and blueprints.
• Attention to detail.
• Able to work independently.
• Team player committed to working in a quality environment.
• Strong sense of urgency and problem‑solving skills.

• The position involves lifting heavy objects and/or up to 50 lbs., walking, sitting and standing for long periods of time and performing strenuous physical labor.
• Lifting, pushing, pulling or carrying objects; using abdominal and lower back muscles to support loads over time without fatigue.
• Requiring good manual dexterity and multi‑limb coordination.
• Excellent stamina required.
• Requires good vision to read reports, data, statistics and information on computer screens.

• Competitive Pay
• Employee Company Ownership Opportunities
• Industry Leading Training Programs
• Leadership Development and Career Growth Tracks
• Comprehensive and Affordable Benefits Package
• Top Workplace with Award‑Winning Culture