Service Manager

As a Service Manager at Bay Mechanical, LLC, you will be responsible for leading the day-to-day operations of the Commercial Service department. This role oversees service technicians, dispatch coordination, customer communication, preventive maintenance execution, service profitability, quality control, and operational performance. The ideal candidate will be a hands-on leader with strong mechanical service knowledge, excellent customer service skills, and the ability to build a high-performing team focused on safety, responsiveness, and long-term customer relationships.

• Lead, manage, and support commercial HVAC, plumbing, and mechanical service technicians
• Provide daily direction to the service team, including workload planning, job prioritization, and resource coordination
• Develop technician capabilities through coaching, training, accountability, and regular performance feedback
• Promote a professional, safety-focused, customer-first culture across the service department

• Coordinate with dispatch to schedule service calls, maintenance visits, emergency repairs, and quoted work efficiently
• Monitor job progress, technician productivity, response times, callback trends, and completion status
• Support technicians with troubleshooting, technical direction, job planning, and escalation of complex service issues
• Ensure work orders, service tickets, labor entries, materials, notes, and documentation are completed accurately and on time

• Serve as a key point of contact for commercial customers, property managers, facility managers, and building owners
• Ensure customer concerns are addressed promptly, professionally, and with clear communication
• Partner with sales, account executives, estimators, and operations to support customer retention and service growth
• Identify repair, replacement, retrofit, and preventive maintenance opportunities through field observations and customer needs

• Oversee the execution of preventive maintenance agreements to ensure scopes are completed accurately and on schedule
• Review maintenance findings and help convert deficiencies into quoted repair or replacement opportunities
• Support renewal efforts by providing service history, customer feedback, equipment condition, and operational recommendations
• Maintain focus on long-term customer value, asset reliability, and proactive service planning

• Review service job costs, labor utilization, material usage, gross margin, and billing accuracy
• Approve or review completed work orders for invoicing, ensuring accurate scope, labor, materials, and customer notes
• Assist with pricing, estimating, and review of service quotes, repair proposals, and small project opportunities
• Track key service metrics including revenue, margin, backlog, technician productivity, callbacks, and customer satisfaction

• Ensure all service work is performed in accordance with company safety policies, customer requirements, codes, and industry standards
• Conduct field visits, quality checks, and safety observations to verify workmanship and professional standards
• Support proper use of company vehicles, tools, equipment, uniforms, and jobsite procedures
• Address performance, safety, or quality concerns in a timely and professional manner

High school diploma or equivalent required; technical training, trade school, or related certifications preferred

• 5+ years of commercial HVAC, plumbing, mechanical service, or facilities-related experience preferred
• Prior supervisory, foreman, service manager, or field leadership experience preferred
• Experience managing technicians, service calls, preventive maintenance agreements, and customer service expectations is a plus

• Strong working knowledge of commercial HVAC, plumbing, mechanical systems, service diagnostics, and repair operations
• Ability to read service reports, maintenance agreements, equipment information, repair scopes, and basic project documentation
• Strong…