Military Family Clinic Case Manager

Make every day matter. At the Up Center, you help children and families build brighter futures.

We provide whole‑person, compassionate care. You’ll work with others who are flexible, creative, and kind. Together, we support more than 10,000 people every year.

We value our team. That’s why we offer health, dental, vision, life insurance, short‑and long‑term disability, a 403(b) with employer match, paid time off, paid holidays, and free parking. We also support your growth with learning and development opportunities.

Position: Military Family Clinic Case Manager

Location: Virginia Beach, VA

Job :176

# of Openings:1

The Steven

A. Cohen Military Family Clinic at The Up Center provides high-quality, targeted mental health services to military veterans who served in the Iraq and Afghanistan wars, active-duty service members, and their family members. Our mission is to help individuals and families move from crisis toward stabilization, wellness, and long‑term resilience.

The Case Manager serves as both a clinical support professional and a community outreach liaison, helping bridge military‑connected individuals and families to essential behavioral health, wellness, and community resources throughout Hampton Roads and across Virginia. This role places a strong emphasis on outreach, partnership cultivation, community engagement, advocacy, and relationship management to ensure clients can access comprehensive and coordinated support systems.

The Case Manager actively develops and maintains collaborative relationships with community organizations, veteran‑serving agencies, healthcare systems, schools, social service providers, and military‑connected networks to strengthen referral pathways and improve access to care. This position also represents the clinic within the community through outreach events, presentations, coalition meetings, and partnership‑building initiatives designed to increase awareness of clinic services and reduce barriers to mental health support.

A strong candidate for this role will demonstrate exceptional interpersonal communication skills, cultural responsiveness, trauma‑informed engagement practices, and a passion for serving military‑connected individuals and families. The ideal candidate is relationship‑driven, highly collaborative, adaptable, and committed to strengthening community connections that improve client outcomes.

Responsibilities:

Community Outreach & Partnership Development

• Develop, strengthen, and maintain collaborative partnerships with community organizations, veteran‑serving agencies, healthcare providers, schools, military‑affiliated organizations, housing agencies, peer‑support programs, and social service networks.
• Serve as a community ambassador for the clinic by attending outreach events, coalition meetings, resource fairs, military and veteran events, and community engagement opportunities.
• Conduct presentations and educational outreach to community partners, stakeholders, and service providers regarding clinic services, referral processes, and available resources.
• Identify gaps in community resources and proactively cultivate new partnerships and referral opportunities to better support clients’ evolving needs.
• Foster ongoing communication and engagement with referral partners to ensure continuity of care, collaborative problem‑solving, and high‑quality client support.
• Support community awareness initiatives that reduce stigma surrounding mental health and increase access to trauma‑informed care and supportive services.
• Assist in expanding outreach efforts to underserved and rural military‑connected populations.
• Build a visible and active presence in the community, effectively engaging diverse stakeholders across healthcare, behavioral health, education, military, and social service systems.

Case Management & Client Support

• Provide comprehensive case management services via telehealth and in‑person to veterans, service members, and their families enrolled in clinic services.
• Conduct needs assessments and facilitate warm handoffs to community resources and supports.
• Assist clients in navigating complex systems of care, including healthcare, education,…