Adult Protective Services, Investigator

Job Posting End Date:

October 2, 2026

Department:

HUMAN SERVICES Compensation Grade:

G23

Compensation Range & Starting Salary:

Pay Range: $55,494.40 - $80,995.20

Starting salary may be negotiable based on qualifications

Job Exempt (If No, Position is eligible for overtime):

No

Scheduled Weekly

Hours:

40

About Us:

Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.

Job Duties and

Preferred Qualifications:

The City of Virginia Beach Department of Human Services Adult and Aging Program is seeking an experienced Family Services Specialist I. The candidate will complete intake assessment for Adult Protective Services report;
Investigate Adult Protective Services referrals within policy requirements;
Assess client’s risk factors, physical and psychological capacity with the Uniform Assessment Instrument (UAI) to determine client’s service and related financial needs; develop an appropriate service plan, referrals and community resources; gather, interpret and apply interview and related investigative information to accurately assess and direct client to services and resources.

Duties:

Accept referrals for investigations of allegations of abuse, neglect, and /or exploitation of adults that meet criteria for a valid report.

Assigned standard cases that may not have more than one type of alleged abuse, neglect, or exploitation

Assigned cases that may not have multiple alleged perpetrators.

Assigned both regular and emergency cases.

Conduct investigations in community, licensed residential settings, licensed group homes, licensed day programs, and unlicensed residential settings.

Conduct face to face interviews with alleged victims, alleged perpetrators, and other collateral contacts.

Collect and evaluate relevant information to make decisions related to investigation, services and outcomes.

Complete documentation and casework within required time frames based on local and/or state guidelines.

Assess vulnerable adult's cognition, physical, mental, and functional abilities.

Coordinate and collaborate with appropriate licensing agencies, law enforcement agencies, legal entities, contractors/providers, Physicians, hospitals, and numerous community agencies, in order to provide services to vulnerable adults.

Provide emergency intervention support to adult by contacting emergency services, crisis intervention team, recognizing criteria for temporary detention order to remove adults from environments when imminent danger is determined to be present.

Provide client advocacy, as well as consultation, networking, family support and crisis intervention.

Complete Universal Assessment Instrument (UAI), service plans, safety plans based on client’s needs.

Prepare court documents and testify in court proceedings.

Schedule:

Monday - Friday 8:30am - 5:00pmAnd here's the exciting part - the selected candidate will qualify for a $3,000 hiring bonus!

Hiring bonuses shall only be for new hires of original employment or reemployment as defined in Human Resources Policy No. 5.0.$500 will be awarded in the first paycheck.$1,000 will be awarded upon completion of the six (6) month interim performance evaluation with an overall rating of “Meets Expectations”.$1,500 will be awarded upon completion of the employee’s one (1) year probationary period and a performance evaluation with an overall rating of “Meets Expectations”.Preferences:

Experience conducting investigations.

Experience working with older and disabled adults.

Experience providing crisis intervention.

Exp…