Clerical Officer

Clerical Officer (Front of House)
Band 2 | Administration Services, Acute & Diagnostic Directorate

Location:

DGRI / MHTC

We are looking to recruit a motivated and enthusiastic Clerical Officer to join our Front of House Administration Services team.

This is a key role supporting the day-to-day running of reception services across a range of clinical areas. You will be the first point of contact for patients, visitors and staff, providing a professional and welcoming service while ensuring accurate and timely handling of patient information to support clinical teams.

• Managing telephone and face-to-face enquiries at reception
• Booking appointments, admissions and clinics
• Supporting clinical teams with administrative and data input tasks
• Preparing and maintaining patient documentation and electronic records
• Coordinating communication across departments and supporting patient flow

• Strong communication and interpersonal skills
• Good IT skills with attention to detail and accuracy
• Ability to prioritise workload and work in a busy environment
• A flexible and team-focused approach with a "can do" attitude

Previous administrative or reception experience is desirable.

You will be joining a supportive team where you can develop your skills and contribute directly to delivering high-quality patient care within NHS Dumfries & Galloway. We are looking for an enthusiastic and motivated individual to join NHS Dumfries and Galloway’s Acute & Diagnostic Administration team as a Clerical Officer within our Front of House service, based at Dumfries and Galloway Royal Infirmary (DGRI) / Mountainhall Treatment Centre (MHTC).

• DGRI:
  Main Reception, Orthopaedics, Outpatients, Oncology, Day Surgery Unit, and Wards
• MHTC:
  Bay 3 and Ophthalmology Theatres

• Providing reception, administrative, and clerical support in designated areas
• Working closely with clinical teams to ensure accurate and timely completion of documentation, including discharge paperwork and electronic case notes
• Supporting service objectives by assisting in various areas as required

• A team player with a flexible, "can-do" attitude
• Organised and detail-oriented, with strong communication skills
• Self-motivated, enthusiastic, and committed to delivering excellent service

• Full support will be provided by colleagues, Team Leaders, and Administration Services Managers
• PVG clearance is required for this post
• Shortlisted candidates must attend an in-person interview

For informal enquiries please contact Julie McAughtrie ughtriet

To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages

DISCLOSURE SCOTLAND – Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team.

If you would like to read more information please visit:
Disclosure levels - mygov.scot

EQUALITY AND DIVERSITY NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

PUBLIC PROTECTION Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.