Receptionist, Administrative​/Clerical

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Full Time Dumfries, VA, US

Salary Range: $15.00 To $16.80 Hourly

Job Title:Receptionist

Department:Operations

Reports To:Church Administrator

FSLA Status:Full-Time, Hourly, and Non-Exempt

Hours:M-T; 8:30am - 4:30pm and Friday; 8:30-1:30pm

Reviewed:January 2026, Renee Woolfolk, CBA

Summary:Serves asthefirstpointofcontactformembersandguestsandisresponsible forallfront-desk administrative support duties.

Skills Needed:Should be discreet and mature in handling church matters. Good phone skills, adept with computers, self motivated, can multi-task, and has basic knowledge of office practices and is friendly. Should be opentonewchallengesandnewlearningexperiences.

Shouldbeaself-startercapableofinitiativeand independent work.

Shouldbeverycomfortablewithmulti-linetelephonesystem,computersandabletoeasily learnnew skills/applications.

MustbeproficientwithMSOfficeproducts.

Visitors:Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Monitors visitor access into building during normal business hours.

Telephones:Answers incoming telephone calls, determines purpose of callers, announces call and forwards calls to appropriate personnel or department. Retrieves messages from main voice mail and forwards to appropriate personnel. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Configures phone messaging as necessary.

Information Center:Answers questions about the church and provides callers with address, directions, and other information.

Church Calendar:Responsible for populating and maintaining accuracy of church calendar.

Print Media:Prepares, print and fold church announcement sheet. Set up and print ministry posters as requested.

Social Media:Responsible for posting approved messaging on church social media i.e. Facebook, Instagram and Twitter.

Room Assignment:Receives and files all building use requests; participates in weekly Operations team by presenting building requests to the team for review; and communicate room assignments and set up as approved by the team.

Information Technology:Manages an internet-based church calendar. Configures Power Point slides for announcements and forward to appropriate personnel via email.

Mail:Receives, sorts, and routes mail, and maintains and routes publications.

Administrative Support:Provides administrative support to the Church Business Administrator. Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. Performs other clerical duties as needed, such as filing, laminating, photocopying, and collating. Serves as backup in the absence of the Executive Assistant.

Supervisory Responsibilities:Thisjobhasnosupervisoryresponsibilities.

Toperformthejobsuccessfully,anindividualshoulddemonstratethefollowing competencies:

Problem Solving
- Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully;

Develops alternative solutions;

Workswell in group problem solving situations;

Uses reason even when dealing with emotional topics.

Technical Skills
- Assesses own strengths and weaknesses;

Pursues training and development opportunities;
Strivesto continuously build knowledge and skills;
Shares expertise with others.

Customer Service
- Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;

Meets commitments.

Interpersonal Skills-Focusesonsolvingconflict,not blaming;

Maintains confidentiality;

Listen…