Residency Maintenance Program Coordinator Supervisor

Supervise staff and coordinate activities and projects for assigned program area(s). Supervise staff in assisting AHQs and residency management by monitoring maintenance related programmatic activities to ensure performance goals are met. Ensure high-quality data entries, schedules, plans, and maintenance work are consistent with established guidance, directives, schedules and budgets.

• Complaint Resolution:
  Receive, investigate, and respond to customer and stakeholder concerns through a variety of means, including individual face-to-face meetings, communications in writing, etc.
• Coordination and Communication:
  Disseminate information to various parties. Gather information, conduct research and provide findings to requesting parties.
• Operational Support:
  Assist, coordinate, notify, and report on Residency maintenance work between internal and external stakeholders (i.e., LCAMS and District Communication Office) or weather events impacting roadways (i.e. VA Traffic) potentially affecting the traveling public.
• Program Compliance and Recordkeeping:
  Plan and coordinate the digitizing of hardcopy documents;
  Review and manage electronic filing systems in support of the Residency's maintenance programs and operations to improve efficiencies and ease of access to data and other information.
• Program Coordination
  
  Activities:
  
  Coordinate activities for assigned program area. Ensure activities are performed in accordance with policies, procedures and guidelines.
• Programmatic Support:
  Participate in field reviews and inspections. Perform data entry and create scoping plans, mapping products, and spreadsheets to enhance delivery of the Residency's maintenance programs including plans for Annual Pavement, Rural Rustic Roads, Tree Removal and M41 Snow Removal. Provides support for HMMS and ArcGIS mapping activities.
• Project Management:
  Oversee or lead work on a varitey of projects related to assigned program area. Ensure work is performed in accordance with parameters and schedules.
• Reporting and Systems:
  Update and maintain records, reports and systems related to assigned projects and programs.
• Technical Assistance:
  Provide technical assistance, guidance and interpretation of laws, regulations, policies and procedures for internal and external customers. Respond to inquiries and requests for assistance.

• Ability to communicate effectively orally and in writing with internal and external customers.
• Ability to communicate effectively with internal and external customers.
• Ability to compile and analyze information in various formats, and prepare reports and letters.
• Ability to follow oral and written instructions.
• Ability to interpret and apply agency policies and regulations.
• Ability to manage multiple tasks simultaneously.
• Ability to organize with attention to detail.
• Ability to plan and coordinate staff workload and set priorities.
• Ability to prioritize multiple assignments and competing priorities.
• Ability to research problems, recommend solutions, and make sound decisions.
• Ability to work independently and cooperatively with others, exercising sound judgement.
• Knowledge of highway maintenance methods, practices, and equipment.
• Knowledge of operations related to assigned program area.
• Knowledge of the policies and procedures related to assigned program areas.
• Skill in collecting and analyzing data to create and maintain reports and records.
• Skill in operating computers and software applications including automated financial, database, and specialized programmatic software.
• Skill in providing and promoting good customer service to internal and external customers.
• Skill in the use of computers and software applications to include MS Office, MS Excel and web-based systems.