Office Personnel

Electronic Visit Verification Clerk responsibilities include but are not limited to, managing all scheduling and staffing processes, including staff selection and maintaining client satisfaction. Monitor the Call Dashboard to ensure that all scheduled aides report to their assignments and document and report as necessary.

• Make all schedule changes and updates as necessary, and make sure to cover all open cases.
• Answer all incoming phone calls. Tries as best as possible not to miss any incoming phone calls and places people on hold as necessary as calls come in.
• In the event that there is a call out, the clerk is required to contact the client, inform the client that someone else will service them for the day, and make every effort to cover the case.
• Our goal is to maximize visits.
• Monitor the Call Dashboard according to agency policy and document every visit each time an aide fails to call in or out for a visit.
• Notify the client and Supervisor of any changes in service in a timely manner.
• Document all miss-visits with the appropriate reasons.
• Actualize all visits with the Manage Care Organization: AMG, BLU, and UHC.
• Communicate with the aides that they must clock in/out. Private pay, VA Hospital, and Veterans Home Care should be the only aides clocking in and out of Caresmartz
  360+. If they clock in/out correctly, their clock should automatically actualize.
• Work together with the Human Resource Department/Supervisor regarding aide evaluations.
• Work together as a team with the Finance Clerk and act as a guide for payroll.
• Communicate with HR any aide who is unable or unavailable to work.
• Report all incidents and changes in patient status to the Supervisor so an incident report can be completed.
• Transfer all client complaints to the supervisor if the supervisor is not able to resolve them.
• Assist with all other agency job functions as needed due to absence and agency overflow.

• Basic computer skills required.
• Must have the ability to write and document appropriately
• Must have great phone and communication skills.
• Must have the ability to utilize basic computer software integral to agency operations after initial training period.
• Multi-tasking capability is a must.
• Must be able to carry a big responsibility.
• Must have knowledge of all policies and procedures related to coordination (given upon hire).
• Must be an active listener, have social perceptiveness, and be a critical thinker.
• Must be able to manage time and be a complex problem solver, needs to have the ability to monitor and assess performance.
• Must have the ability to utilize basic computer software integral to agency operations after initial training period.
• Must have an ability to negotiate.
• Must contain a pleasant attitude and patience at all times