Service Advisor

Service Advisor

Greet and assist service customers in a friendly, professional manner.

Prepare repair orders and communicate repair details clearly.

Coordinate with technicians to ensure accurate and efficient repairs.

Maintain regular contact with customers during service visits.

Promote additional services and accessories that enhance the Harley-Davidson experience.

High school diploma or equivalent required; technical or business degree preferred.

Previous experience in a dealership service advisor role preferred (motorcycle, automotive, or powersports).

Strong understanding of Harley-Davidson products, maintenance schedules, and repair procedures.

Excellent customer service, communication, and organizational skills.

Proficiency with dealership management systems (Talon, CDK, or similar) and Microsoft Office.

Ability to handle multiple tasks and remain calm in a fast-paced environment.

Strong attention to detail and a commitment to quality service.

Professional appearance and a passion for Harley-Davidson motorcycles.

Valid driver's license and motorcycle endorsement required.

Competitive hourly pay plus performance incentives.

Medical, Dental, and Vision Insurance.

Legal Shield Coverage.

Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance.

401(k) with Employer Match.

Paid Sick Leave, Vacation, and Holidays.

Employee discounts on Harley-Davidson motorcycles, parts, and apparel.

Ongoing Harley-Davidson service training and certification opportunities.

Full-time, including weekends and occasional evenings as required.

Ability to stand, walk, and move around the dealership for extended periods.

Ability to lift and carry up to 50 pounds occasionally.

Ability to communicate clearly in person, on the phone, and electronically.

Ability to push or maneuver motorcycles (with assistance).

Maintain regular and predictable attendance.