Automotive Service Advisor (Honda Dealership

Honda of Concord

Location:

7650 Bruton Smith Blvd, Concord, North Carolina 28027

We are searching for Automotive Service Advisors with enthusiasm to join our dynamic Honda service team in Concord, NC
- An award-winning Hendrick Automotive Group Dealership located just minutes from I-85 and Charlotte Motor Speedway!

In this role, you will serve as the vital link between customers and our technicians, ensuring a seamless and positive experience from start to finish. Your expertise in Honda vehicles and automotive diagnostics will help drive customer satisfaction and loyalty while supporting our dealership’s commitment to excellence. If you thrive in a fast-paced environment and have a knack for understanding vehicle needs, this position offers an exciting opportunity to accelerate your career in the automotive industry!

Honda of Concord, 7650 Bruton Smith Blvd., Concord, NC 28027.

• Rewarding performance-based pay plans and bonuses
• Service Advisor Onboarding Program
• 401(k) Retirement Plan with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• Paid Medical - NO COST Employee Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• Employee Discounts
• 100% Paid Manufacturer Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award
• Successful Team approach with Doing Business the Right Way Focus

$60,000 - $150,000 per year (commission pay structure based on job performance) - Top Performers earning $90k plus!

• Greet customers warmly and listen carefully to their vehicle concerns to accurately document service needs.
• Provide detailed explanations of recommended repairs and maintenance services, including oil changes, tire services, brake repair, suspension, transmissions, and more
• Prepare accurate auto estimates using dealership systems and communicate costs clearly to customers.
• Coordinate with technicians to prioritize repairs and ensure timely completion of services.
• Upsell additional services or maintenance based on customer needs while maintaining transparency and integrity.
• Process payments efficiently while maintaining accurate financial records.
• Maintain ongoing communication with customers regarding repair status, additional recommendations, and vehicle readiness.
• Promote dealership services proactively to maximize customer satisfaction and retention through effective sales techniques.
• Ensure all service documentation complies with company policies and industry standards.
• Collaborate with the parts department to order necessary components promptly for repairs or maintenance tasks.
• Stay informed about the latest automotive technologies and repair procedures to provide expert advice.

• Valid Driver's License.
• College Degree, Vocational/Trade Certificate, High School Diploma, or equivalent.
• Satisfactory work experience in a competitive environment, sales experience is a plus.

• Familiarity with CRM software and/or Dealership Management Systems (DMS) such as Reynolds & Reynolds is a plus.
• Excellent customer service skills with the ability to communicate technical information clearly and professionally.
• Ability to upsell products while maintaining honesty and transparency with customers.
• Ability to process payments accurately and responsibly.

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations.

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

The position requires regular and predictable attendance. Candidates must be able to work Full-Time hours on a consistent basis. Scheduled shifts are typically 5-days per week, rotating weekends included, and holidays (business hours Monday - Saturday).

While performing the duties of this Job, the employee is regularly required…