Project & Process Improvement Manager

Overview

At Augusta Health, your work matters - and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job - we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you re launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential - personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative - which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) - to see how we invest in our team members and culture.

may vary by position:

• Comprehensive insurance package including medical, dental, and vision coverage.
• Retirement savings plans and financial wellness support programs.
• Generous paid time off and flexible scheduling to promote work-life balance.
• Career development programs including clinical ladders, shared governance, and advancement opportunities.
• Personalized onboarding with dedicated preceptors and ongoing educational support.
• Tuition reimbursement and access to onsite childcare.
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy.
• Competitive pay with shift/weekend differentials.
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets).

Full details are available on our Benefits Page.

The Project & Process Improvement Manager leads strategic projects and process improvement initiatives that enhance efficiency, quality, and patient care while upholding Operational Excellence. The role serves as an expert in performance improvement and project management, assembling teams, managing change, mitigating risks, and guiding decisions. It also mentors teams in lean methods and supports leaders across Augusta Health in driving organizational, process, and change‑focused projects in a collaborative, innovative, and accountable culture.

This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

• Leads and facilitates cross-functional teams process improvement teams through Lean Six Sigma methodology and tools. The focus will be on quality, safety, cost, outcomes and organizational improvement.
• Identifies, performs or manages tasks related to defining and measuring problems and undesired outcomes/metrics in large complex operations. This includes voice of the customer, data collection, value stream and process mapping current state, stakeholder assessment, and other Lean Six Sigma activities.
• Leads performance and management of actions related to developing the future state goals. Conducts analysis of the gap between current state and future state by utilizing advanced data and statistical analysis techniques, and Lean Six Sigma methods for assessing root causes and variance.
• Applies performance improvement methodologies and tools to projects as needed (such as, but not limited to Lean, Six Sigma, statistical process control, DMAIC, FMEA,…