Manager, Business

Experience Manager

Department: Flex

Employment Type: Permanent - Part Time

Location: Winnersh Triangle (Site)

Compensation: £14,000 - £15,000 / year

MAPP is a market leader for UK commercial property management. It manages around £28 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year.

We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry.

RE-DEFINED operates flex work spaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests.

While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring!

Title: Re-Defined Experience Manager, Managed+ Portfolio

Team: RE-DEFINED – Winnersh Triangle

Who Does This Role Report Into? Re-Defined Regional Manager

Role Summary / Purpose and Scope

RE-DEFINED has always focused on delivering seamless, hassle-free workplaces that adapt to meet the rapidly changing needs of modern businesses. creating flexible, high-performing spaces — so businesses can focus on growth, not logistics. Plug‑and‑play solutions built on a foundation of expert property management, operational excellence, and a service‑first approach.

As the Managed+ portfolio grows, RE-DEFINED is recruiting a dedicated roles for its Managed+ Portfolio. This role is based within our customer, ForcePoint’s workspace, and is focused on their staff and guest experience.

This role is at the front of RE-DEFINED’s customer relationship management, it will also see you assisting the Regional Manager and the Head of Operations in all aspects of service delivery and performance.

Ideally for this role, we are looking for someone with at least two years on the ground operational experience; be it within office management, wider hospitality, or customer facing roles.

The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, responding to customer requests and tickets, as well as assisting RE-DEFINED’s Operational evolution.

Being highly personable and friendly, the ideal candidate is the face of the business to ForcePoint’s staff and guests and will also be able to spot opportunities to enhance customer services and satisfaction.

This role will work closely with and report to the Regional Manager, as well as the Head of Operations and the wider RE-DEFINED and MAPP team.

THIS IS A PART TIME ROLE - 20 hours per week – 5 hours per day Monday to Thursday

Skills (People & Technical)

• You are RE-DEFINED’s Champion for ForcePoint! By being an advocate for the customer at every step, you'll help the rest of the team keep the customer at the heart of everything we do.
• It’s all about the people in the workspace you support. You need to forge friendly but trusting relationships with key contacts. Seek opportunities to engage and get a true understanding of their needs
• You’ll ensure a warm welcome…