Business Operation Manager - Shockwave IVL

Business Operations Manager DACH

Johnson & Johnson is recruiting for Shockwave Medical Inc. a Business Operations Manager DACH, to be located in Germany.

About Med Tech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Ready to join a team that's pioneering the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease? Our Shockwave Medical portfolio aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.

Position Overview

This role leads and owns operational execution across Marketing and Sales in the DACH region within a fast-growing, highly regulated medical device business. As the central point of accountability, it ensures consistent, compliant, and high-quality delivery across critical workflows including events, contracting, and cross-functional processes.

Partnering closely with commercial leadership and functions such as Finance, Legal, and Compliance, the role focuses on building a scalable and efficient operating model through process standardization, system enablement, and data transparency, while stabilizing execution in a high-demand environment.

Key Responsibilities

• Operational Ownership and Governance Own all operational, execution‑critical workflows across Marketing and Sales in DACH Act as the single operational point of accountability for:
• Events and congress operations
• Sales‑driven events and attendee management
• Contracting and documentation processes
• Compliance‑critical workflows and approvals
• Ensure consistent execution quality in a high‑volume, regulated environment
• Process Design, Standardization, and Control Design, document, and continuously improve end‑to‑end operational processes, including:
• Event planning and execution
• Budget planning, tracking, and reporting
• HCP management and contracting
• Documentation, templates, and approvals
• Reduce manual work, duplication, and dependency on individuals
• Establish clear ownerships, interfaces, and escalation paths
• Systems, Data, and Automation Enablement Own and develop the operational system landscape for Marketing and Sales, including:
• Salesforce integration
• Event calendars and planning tools
• Power Automate workflows
• Surveys, feedback systems, and reporting tools
• Drive automation and system‑enabled workflows to increase efficiency, transparency, and scalability
• Ensure data quality, transparency, and usability for decision‑making
• Financial and Operational Transparency Own operational budget processes in close partnership with Finance. Ensure transparency across:
• Budget usage
• Resource consumption
• Event and activity workload
• Provide leadership with reliable operational data to support prioritization and planning
• Cross‑Functional Coordination and Enablement
• Act as the operational interface to Finance, Legal, Medical Education, Compliance, and vendors
• Translate regulatory and governance requirements into clear, executable operational frameworks
• Enable Marketing and Sales teams through:
• Clear processes and standards
• Training and onboarding
• Practical guidance that reduces friction and administrative burden
• Interim Stabilization and Scalable Target State
• Operate initially in an interim stabilization setup to secure execution continuity
• Define and implement a clear "stop‑doing list" to protect focus and sustainability
• Transition the role into a fully established, scalable Operations function as staffing is stabilized
• Ensure documentation and knowledge transfer to reduce single‑point‑of‑failure risk

Key Requirements

• Bachelor's degree in Business, Operations, Marketing, or related field
• Solid experience in commercial, marketing, or sales operations (Med Tech/Pharma preferred)
• Proven track record in process design, standardization, and operational improvement
• Experience with systems such as Salesforce and workflow automation tools (e.g., Power Automate)
• Good understanding of compliance and contracting in regulated environments
• Strong…