Process Improvement Officer

Kiln Creek Office
Yorktown, Virginia

1st Advantage Federal Credit Union is currently seeking a full-time Process Improvement Officer to support our Technology Department in our corporate office of Yorktown, Virginia. The scheduled hours will be Monday through Friday from 8:30 a.m. to 5:00 p.m.

The Process Improvement Officer is a senior individual contributor responsible for leading enterprise level business process documentation, analysis, and improvement initiatives across the credit union. A substantial portion of this role focuses on documenting and analyzing end to end business processes in an environment where standardized process documentation and performance measurement practices are still maturing.

This position applies Lean Six Sigma and Business Process Reengineering (BPR) techniques to improve operational efficiency, effectiveness, compliance, and the member experience. The Analyst partners closely with operations, lending, technology, risk, and compliance teams to deliver measurable improvements while aligning with the cooperative mission and regulatory obligations of a federally chartered credit union.

1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.

We offer market competitive compensation and a generous benefit package:

• Dollar-for-dollar matching 401(k) plan to 4% of earnings
• Choice of three medical plans
• Flexible Spending Accounts
• Health Savings Accounts
• Choice of two Dental plans
• Vision
• Basic Life & AD/D Insurance - no cost
• Optional additional life insurance for colleagues, spouses, and children
• Long-term Disability Insurance - no cost
• Short-term Disability Insurance - no cost
• Employee Assistance Program - no cost
• Critical Illness, Accident, and Hospital Indemnity Plans
• Generous paid time off accrual program
• 11 Paid holidays
• Pre-paid legal services
• Pet Insurance
• Discounts on consumer loans and mortgages, increases on savings products, and much more!
• The budgeted hiring range for this position is between $90,581.07 annualized and $. The final pay rate will be based on the selected candidate’s experience and education relevant to the role. This position is also eligible for quarterly incentive payments based on individual and organizational performance.

• Document and analyze end to end business processes, including workflows, system interactions, controls, and exceptions.
• Develop current state (“as is”) and future state (“to be”) process models using standardized methods.
• Apply Lean Six Sigma and BPR techniques to identify inefficiencies, bottlenecks, and process variation.
• Support the development and adoption of enterprise process documentation standards and methodologies.
• Identify opportunities to streamline, improve, or automate business processes.

• Lead process improvement initiatives through assessment, design, implementation, and sustainment.
• Facilitate cross functional workshops, working sessions, and kaizen events.
• Ensure new and enhanced processes are implemented and deliver expected benefits.
• Monitor adoption and sustainability of implemented improvements.
• Anticipate business and regulatory impacts and recommend enhancements.

• Coordinate across departments to ensure alignment on process improvement priorities and direction.
• Advise leaders on efficient use of resources and process optimization strategies.
• Communicate and document process changes and impacts across business units.
• Present findings, recommendations, and progress updates to management and executives.

• Analyze qualitative and quantitative process data to support data driven decisions.
• Partner with business units to define and maintain…