Program Manager

• Lead the planning, governance, execution, and performance of multiple strategic business programs, initiatives, and projects that support organizational priorities and deliver measurable outcomes.
• Partner with senior leaders and cross-functional stakeholders to translate strategy into coordinated roadmaps, work streams, decisions, and outcomes.
• Manage programs from concept through planning, execution, implementation, transition, and benefits realization, establishing clear scope, milestones, dependencies, risks, resources, and communications.
• Develop and maintain program governance including charters, roles, decision forums, status reporting, escalation paths, and change control processes.
• Define program objectives, success measures, KPIs, and short- and long-term outcomes in collaboration with stakeholders.
• Facilitate planning sessions, resolve conflicting priorities, and enable timely decision-making across business units.
• Oversee program performance monitoring, analyze trends and gaps, and recommend corrective actions.
• Identify, communicate, and mitigate strategic, operational, financial, organizational, and delivery risks and issues.
• Prepare concise executive updates, recommendations, and decision materials to communicate progress and next steps.
• Manage stakeholder engagement, foster shared understanding, and ensure sustained business adoption.
• Lead business readiness and change management activities, including impact assessments, training, transition planning, and measuring adoption.
• Ensure solutions meet business needs through requirements definition and business process analysis.
• Evaluate program effectiveness, track benefits realization, and propose adjustments for improved outcomes.
• Manage program budgets, resource allocation, vendor coordination, and respond to changes impacting plans.
• Maintain comprehensive program documentation, including plans, decisions, risks, issues, dependencies, lessons learned, and outcomes.
• Provide guidance and coaching to project leads, workstream owners, and business partners on strategic program management.
• Contribute to continuous improvement of program management standards, templates, governance practices, and planning processes.
• Serve on cross-functional teams or task groups impacting the business unit or organization.
• Perform other duties as assigned.

Requirements

• Extensive experience leading multiple strategic business programs, initiatives, and projects in complex, cross-functional environments.
• Significant experience translating strategy into executable roadmaps, integrated plans, governance structures, and measurable outcomes.
• Expertise in program and project management, including scope, schedule, milestones, resources, budgets, dependencies, risks, issues, and change control.
• Proven ability to influence decisions and drive alignment with senior leadership and cross-functional teams without direct authority.
• Experience establishing program governance, executive reporting, decision processes, and stakeholder accountability.
• Demonstrated success leading business transformation, operational improvement, organizational change, and adoption activities.
• Ability to manage competing priorities, ambiguity, and interdependencies across multiple programs and work streams.
• Strong analytical and problem-solving skills, with the ability to synthesize data, evaluate tradeoffs, and develop actionable recommendations.
• Expertise in defining KPIs, monitoring performance, and tracking benefits realization.
• Excellent facilitation, negotiation, and conflict-resolution skills to guide diverse stakeholders toward shared outcomes.
• Outstanding verbal, written, and interpersonal communication skills for executive updates and complex business topics.
• Bachelor's Degree in Business, Management, Strategy, Operations, or related field, or equivalent experience.
• Preferred
  
  Certifications:
  
  PMP, PgMP, or similar.
• Experience with strategic planning, portfolio management, business transformation, and enterprise initiatives.
• Knowledge of change management practices and certification is a plus.
• Understanding of relevant state and federal laws, industry regulations, and company policies.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and…