Customer Service Representative

Job Title: Customer Service Representative
Company: Safe Life Policy
Location: Yorktown, VA
Pay: $17–$19 per hour
Job Type: Full-Time, Entry-Level

Safe Life Policy is a life insurance services company dedicated to helping clients protect what matters most. We work closely with customers to provide reliable support, answer questions, and ensure a smooth experience throughout the life of their insurance policies. Our team values professionalism, empathy, and clear communication.

We are seeking a motivated and customer-focused Customer Service Representative to join our Yorktown, VA office. This full-time, entry-level position is ideal for someone who enjoys helping others, communicating with clients, and building a foundation in the insurance and financial services industry.

• Handle inbound and outbound customer calls in a professional and courteous manner

• Assist clients with policy questions, updates, and general account support

• Provide accurate information regarding life insurance products and services

• Document customer interactions and maintain accurate records

• Resolve basic customer concerns and ...

• Work closely with internal teams to ensure client satisfaction

• Maintain compliance with company policies and industry regulations

• High school diploma or equivalent

• Strong communication and interpersonal skills

• Ability to remain professional and empathetic with customers

• Basic computer and data entry skills

• Strong attention to detail and organization

• Willingness to learn insurance products and procedures

• Previous customer service experience is a plus, but not required

• Competitive hourly pay ($17–$19/hour)

• Full-time, stable schedule

• Paid training and ongoing support

• Entry-level opportunity with growth potential

• Professional and supportive work environment

Safe Life Policy is an equal opportunity employer. We are committed to providing an inclusive and respectful workplace for all employees.