Front Office Operations Associate
Listed on 2026-03-01
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, English Customer Service
Massanutten Resort
1822 Resort Dr
Mc Gaheysville, VA 22840, USA
The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions.
Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.
Required
Problem-solving skills
Preferred
Prior customer service/guest relations experience
Typical Schedule
Days:
Hours:
Varies, including evenings
Core Responsibilities
- Serve as the primary point of contact for Resort guests
- Assist with check-in/check-out procedures
- Plan and reserve vacation itineraries
- Respond to phone, chat, and email inquiries
- Other duties as assigned by management
For more information, please contact Mary Turner at .
Equal Opportunity Employer
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