Front Office Operations Associate

Job Summary

The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions.

Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Job Details

• Customer service skills
• Problem-solving skills
• General computer skills

• Prior customer service/guest relations experience
• Previous hotel/resort work experience

Days:
Rotating, including weekends

Hours:

Varies, including evenings

• Serve as the primary point of contact for Resort guests
• Assist with check-in/check-out procedures
• Plan and reserve vacation itineraries
• Respond to phone, chat, and email inquiries
• Other duties as assigned by management

For more information, please contact Mary Turner at .