Front Office Operations Associate
Job in
McGaheysville, Rockingham County, Virginia, USA
Listed on 2026-03-08
Listing for:
Massanutten Resort
Full Time
position Listed on 2026-03-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Job Summary
The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions.
Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.
Job Details
Required- Customer service skills
- Problem-solving skills
- General computer skills
- Prior customer service/guest relations experience
- Previous hotel/resort work experience
Days:
Rotating, including weekends
Hours:
Varies, including evenings
- Serve as the primary point of contact for Resort guests
- Assist with check-in/check-out procedures
- Plan and reserve vacation itineraries
- Respond to phone, chat, and email inquiries
- Other duties as assigned by management
For more information, please contact Mary Turner at .
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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