Member Services Representative

Member Service Representative |

Location:

Hybrid (Must live within 60 miles of Winchester, VA) | Job Type: Contract-to-Hire (6 Months) | Pay: $19.50/hour

We are seeking experienced Member Service Representatives to support a fast‑paced, high‑volume contact center environment. The role focuses on assisting members with consumer loan inquiries and financial products while delivering exceptional customer service in a structured, schedule‑driven setting. You will handle back‑to‑back calls, navigate multiple systems, and provide accurate, compliant support to ensure a positive member experience.

• Training:
  July 13, 2026 – August 7, 2026
• Monday – Friday: 9AM – 5PM EST

Shifts available after training:

• Monday – Saturday OR Sunday – Friday:
  Must be open from 12PM – 9:30PM EST

• Handle a high volume of inbound and outbound calls in a structured contact center environment
• Assist members with consumer loans, accounts, and financial services inquiries
• Process transactions related to loans, deposits, and credit accounts
• Provide accurate information while adhering to policies and regulatory requirements
• Use active listening and problem‑solving to address member needs
• Navigate multiple systems simultaneously while maintaining strong attention to detail
• Recommend relevant products/services based on member needs
• Accurately document all interactions in internal systems
• Follow strict schedules, including assigned breaks and meals

• Minimum 1–2 years of customer service experience in a high‑volume environment
• Prior experience in a call center, banking/financial services, administrative support, or high‑volume retail setting
• Proven ability to handle back‑to‑back calls and meet performance metrics
• Strong data entry skills with high attention to accuracy and speed
• Experience working in a structured, schedule‑driven environment
• Ability to multi‑task across multiple systems/screens while on calls
• Excellent verbal communication and professional phone presence
• Demonstrated ability to follow policies, procedures, and compliance requirements
• Reliable attendance and ability to adhere to strict scheduling expectations

• Experience with consumer loans or financial products
• Previous work in a contact center supporting financial accounts
• Background in mortgage, banking, or credit services
• Administrative or receptionist experience in a professional environment
• Strong sales mindset with ability to identify customer needs and suggest solutions

• Fully remote role (location requirement applies)
• Must be available to work in a 24/7/365 contact center environment
• Flexible shifts with start/end times that may vary by 1 hour
• Must maintain 9.5 hours of daily availability
• Ability to take back‑to‑back calls for extended periods (up to 4 hours)
• Required to follow strictly scheduled breaks and meal periods
• Comfortable working in a highly monitored, performance‑driven environment

• Background check
• Credit check
• FBI fingerprinting
• Employment and education verification

• Start Date:
  
  July 13, 2026
• Job Type &
  
  Location:
  
  Contract to Hire position based out of Stephens City, VA
• Pay and Benefits:
  
  The pay range for this position is $19.50/hr.
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jun 19, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.