Office Assistant​/Customer Service Representative

Wallen Garage Doors Office Assistant/Customer Service Representative, Yorktown, VA

Be part of a team that turns every customer interaction into a positive experience!

At Wallen Garage Doors, we believe great work builds more than doors—it builds trust, confidence, and careers that matter. We’re here to serve our community with skill, heart, and hustle—and we’re looking for people who want to be part of something real.

Salary Range: $15–$25 per hour (based on experience)

As a Customer Service Specialist with Wallen Garage Doors, you'll be the friendly voice and helping hand that our customers and technicians rely on. Join our Service Excellence Team and contribute to creating positive and memorable experiences.

• Engage with customers via phone and email, providing assistance and answering inquiries.
• Ensure a seamless customer experience from initial contact to job completion.
• Collaborate with other departments to address customer needs effectively.
• Maintain accurate customer records and documentation.
• Route and dispatch technicians to locations according to predetermined schedules, customer requests or immediate needs.

• Proven experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem‑solving abilities and attention to detail.
• Customer‑focused mindset with a passion for exceeding expectations.
• Competitive salary with growth opportunities.
• Ongoing training to enhance customer service skills.
• Performance bonuses for outstanding service.
• Opportunities for career advancement within our expanding company.
• Paid time off and holidays.

Ready to embark on a rewarding journey with Wallen Garage Doors? Apply online today.

Wallen Garage Doors is an equal opportunity employer. We encourage applicants from all backgrounds to apply.