Member Service Representative

Grow with us!

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, with 80+ clubs and growing! Since 2016, we have expanded from 16 locations in TX to over 80 in 6 states, including markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We open new clubs each year, offering great career growth opportunities. Many of our senior managers started at the front desk and advanced to earning salaries starting at $42k as a GM, $60k as a Regional Manager (responsible for 5-10 locations), and over $100k as a Regional Director overseeing 10+ locations.

All opportunities begin at the front desk, where our Team Players are responsible for creating a positive member experience through excellent customer service and cleanliness.

What are you waiting for? APPLY TODAY!

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with the new account sign-up process.
• Update member accounts as needed.
• Respond to member questions and concerns promptly and professionally, escalating to management when necessary.
• Perform detailed cleaning in all areas of the facility.

• Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers.
• Positive mental attitude is essential.
• Customer service background preferred.
• Punctuality and reliability are required.
• Diplomacy and appropriate behavior in all interactions.
• High School diploma or GED required.
• Must be 18 years or older.

• Standing and walking continuously during shifts.
• Talking in person and on the phone regularly.
• Occasionally lifting up to 50 lbs.
• Handling commercial cleaning products occasionally.

Our team and members are our top priority. We follow strict safety and cleaning protocols, including mask mandates, enhanced sanitation, and social distancing measures. Full-time employees are entitled to paid leave. Employees are employed by the franchisee, not PFHQ, which does not control employment terms at franchise locations.